Mariah Mancha
San Antonio
Summary
Dynamic professional with a strong foundation in team leadership and customer relations. Led training initiatives and administrative tasks, driving program growth and ensuring operational efficiency while maintaining confidentiality and data accuracy.
Overview
7
7
years of professional experience
Work History
Head Coach / Admin Assistant (20 hr/wk)
FullOut Xtreme Cheer
San Antonio
05.2019 - Current
- Choreographed competitive routines for all-star and local high school teams, improving readiness for competitions.
- Led training sessions for all-star teams, enhancing athlete skills and overall performance.
- Mentored athletes to boost confidence and foster teamwork.
- Drove program growth through leadership initiatives and skill development workshops, fostering athlete engagement and progress.
- Maintained financial records in compliance with industry standards.
Customer Experience/Guest Registration (40 hr/wk)
Open Championship Series
08.2024 - 03.2026
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Guided customers to appropriate departments, enhancing their experience based on specific needs.
- Managed inbound calls, aiding guests with lodging adjustments.
- Responded to daily emails and inquiries, ensuring timely and professional communication.
- Processed customer credits and updated accounts accurately, contributing to seamless account management.
- Identified potential problems in client accounts proactively.
- Executed accurate data entry, maintaining records on diverse platforms.
Work Study Student (25 hr/wk)
Northeast Lakeview College
Universal City
12.2018 - 05.2020
- Coordinated coaching schedules and organized program structure to improve overall team operations.
- Promoted team activities to increase campus engagement and participation.
- Organized student events and activities to foster a vibrant campus community.
- Founded college cheer team, creating foundational structure and operational guidelines.
- Provided front desk support, answering inquiries from students and staff.
- Organized office files and documentation for easy access and retrieval.
Education
Associate of Arts - Business Administration
Northeast Lakeview College
Universal City, TX05-2021
Associate of Science - Pre-Professional
Northeast Lakeview College
Universal City, TX05-2021
Skills
- Attention to detail
- Customer service
- Confidential information handling
- Financial record maintenance
- Data accuracy
- Operational organization
- Choreography techniques
- Effective communication
- Problem solving
- Time management
- Team leadership
- Adaptable
Languages
English
Professional
Accomplishments
- Women's Leadership Award
Timeline
Customer Experience/Guest Registration (40 hr/wk)
Open Championship Series
08.2024 - 03.2026
Head Coach / Admin Assistant (20 hr/wk)
FullOut Xtreme Cheer
05.2019 - Current
Work Study Student (25 hr/wk)
Northeast Lakeview College
12.2018 - 05.2020
Associate of Arts - Business Administration
Northeast Lakeview College
Associate of Science - Pre-Professional
Northeast Lakeview College