Mariah Manzo
Manteca,CA
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
7
7
years of professional experience
Work History
Customer Service Associate
The Home Depot Inc
07.2020 - 09.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Resolved concerns with products or services to help with retention and drive sales.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Leveraged sales expertise to promote products and capitalized on upsell opportunities.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
Server Shift Leader
The Westmont Senior Living
01.2017 - 06.2018
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
- Collaborated with kitchen staff to coordinate restaurant goals such as upselling certain items, addressing product availability issues and other communication concerns.
Education
High School Diploma -
Santa Clara High School
Santa Clara, CA05.2020
Skills
- Multitasking and Prioritization
- Calm and Professional Under Pressure
- Customer Data Confidentiality
- Building Customer Trust and Loyalty
Timeline
Customer Service Associate
The Home Depot Inc
07.2020 - 09.2023
Server Shift Leader
The Westmont Senior Living
01.2017 - 06.2018
High School Diploma -
Santa Clara High School