Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Affiliations
Timeline
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MARIAH MARBAN

MARIAH MARBAN

Dallas,TX

Summary

Results-oriented Analyst skillful in managing and breaking down large volumes of information. Proactive at heading off issues in operations, workflow and production by uncovering trends affecting business success.

Overview

4
4
years of professional experience
1
1
Certification

Work History

IT Help Desk Analyst

Bank of America
08.2022 - 01.2024
  • Providing remote technical support via chats, phone, and remote connect to employees based in financial centers, and other sites across the US
  • Offer support and technical assistance to customers who are using computer systems and in house applications and need help completing tasks or troubleshooting problems through diagnostic tests and remote access to their computers
  • Provided customer assistance, Documented customer interactions, and escalate issues to higher levels of support if needed.

IT Support

A.M.B Custom Jewelry
03.2021 - 06.2022
  • Troubleshoot technical issues: When customers encounter problems with a product or service, I offered technical support for diagnosing the issue and finding a solution
  • Respond to customer inquiries: This involves answering questions from customers about the company's products or services, via phone, email, or live chat
  • Document technical issues and solutions: Involving keeping a record of common problems and their solutions, which is used as a reference for future troubleshooting.

Manager

Salad and Go
04.2020 - 03.2021
  • Maintaining safety and food quality standards
  • Training staff to follow restaurant procedures
  • Ensuring customer service and satisfaction

Education

Year Up – IT Support Specialist -

Dallas College
Dallas, TX
02.2023

Associate's degree in Cyber Security -

Brookhaven College
Dallas, TX
03.2022

Skills

  • Regulatory Compliance
  • Information Gathering
  • Process Enhancement
  • Documentation and Reporting
  • Issue Identification
  • Root Cause Analysis
  • Audit Support

Accomplishments

    A.M.B Employee of the Month: A reward that was granted due to my constant support, willingness to help others, and overall performance + attitude.

    BOA Best Team Reward: A reward that is granted monthly to a helpdesk team that achieves the highest performance scores

Certification

Google IT, Present

CompTIA Security+, In progress

Languages

Spanish
Professional Working

Affiliations

  • Fantasy Reader Connoisseur
  • Dog-Walker Enthusiast
  • Computer Gamer Fanatic

Timeline

IT Help Desk Analyst

Bank of America
08.2022 - 01.2024

IT Support

A.M.B Custom Jewelry
03.2021 - 06.2022

Manager

Salad and Go
04.2020 - 03.2021

Year Up – IT Support Specialist -

Dallas College

Associate's degree in Cyber Security -

Brookhaven College

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MARIAH MARBAN