Lizette Valdivia

Branch Manager

Huntington Bank

02.2006 - Current

Built strong rapport with new and existing clients to serve financial needs better and promote loyalty, contributing to the growth of a diverse client portfolio.
Developed and implemented sales and service strategies that improved revenue and client retention with the collaboration of various departments and teams.
Regularly compiled and analyzed operational and risk reports, providing critical insights to management for proactive decision-making.
Ensured strict compliance with company policies and government regulations, working closely with regulatory representatives to maintain compliance and protect the organization.
Drove business development efforts within communities, identifying and capitalizing on new opportunities.
Successfully balanced client deliverables on multiple projects and internal obligations, demonstrating effective and creative project management skills.
Served as the primary point of contact for clients, addressing questions or concerns and ensuring exceptional service.
Adapted to change in the market to accommodate clients and company strategies. Along with keeping abreast of competitor activities.
Boosted customer base by identifying client needs and delivering relevant products, resulting in substantial financial QoQ EBITA gains. Represented company as top performer in various categories including mortgage loan results and organized volunteer efforts in our communities.
Coordinated special update and conversion projects, closely monitoring key performance metrics.

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