Mariah Martinez

• Conducted regular cycle counts to ensure inventory accuracy and compliance with company standards
• Utilized inventory management systems to track stock levels and generate reporting for management review.
• Performed daily cycle counts on assigned areas to ensure accuracy of inventory records.
• Updated databases with new information from completed cycles counts.
• Managed multiple projects simultaneously while maintaining high quality work standards throughout each task.

• Delivered exceptional customer service by addressing inquiries and resolving issues efficiently.
• Assisted customers with account management, including deposits, withdrawals, and balance inquiries.
• Assisted in fraud prevention efforts by closely monitoring customer accounts and reporting suspicious activity as required.
• Reduced wait times for customers by efficiently handling high volumes of calls and resolving issues quickly.
• Processed daily cash transactions accurately while adhering to security protocols, minimizing risk exposure for the bank and its customers.
• Enhanced customer satisfaction by providing prompt and accurate responses to inquiries regarding bank products and services.
• Responded to customer concerns with empathy and professionalism.
• Met customer call guidelines for service levels, handle time and productivity.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

• Managed patient check-in and check-out processes, ensuring smooth operations.
• Coordinated scheduling for appointments, optimizing provider availability and patient access.
• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Helped patients complete necessary medical forms and documentation.
• Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
• Coordinated communication between patients and healthcare providers seamlessly.

• Managed front desk operations to ensure seamless guest check-ins and check-outs.
• Provided exceptional customer service, addressing inquiries and resolving issues promptly.
• Coordinated room assignments and maintained accurate reservation records using management software.
• Trained new staff on front desk procedures, enhancing team efficiency and service quality.

• Ensured smooth guest check-in with a positive demeanor.

Maintained cleanliness and organization of the front desk area consistently.

• Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.