Summary
Work History
Education
Skills
References
Timeline
Generic

Mariah Massengill

Summary

Dynamic and dedicated Customer Service Associate with a proven track record of leading successful company campaigns and actively participating in volunteer initiatives. Skilled in coaching and mentoring large teams, optimizing front-end operations, and executing administrative functions in high-volume environments. Known for effective communication, conflict resolution, and process improvement strategies that elevate both team performance and customer satisfaction. Adept at fostering strong interpersonal relationships while ensuring compliance with corporate standards and regulatory requirements.

Work History

Customer Service Team Leader

Publix Supermarkets Inc
Mobile
  • Over-seeing front end operations in a customer service department of 50+ associates whilst building strong interpersonal relationships with team members through mentoring and coaching to ensure continuous growth of compliance with company expectations to provide premier service to customers.
  • Executing administrative tasks such as processing weekly payroll for a store of 100+ associates, administering and filing associate time and attendance, medical, and personnel documents, and communicating with store management and various corporate offices to meet department needs in a timely manner.
  • Onboarding newhires by scheduling appointments and participating in the interview process, facilitating orientation by utilizing company provided software and training material, as well as scheduling and coordinating the training and basic procedures of new associates to meet company, state, and federal regulations.

Customer Service Staff Member

Publix Supermarkets Inc
Mobile
  • Coordinating the front end to ensure customer ques are operating at maximum efficiency, associates are accounted for and productive in their assigned roles, and customer needs are being met in a timely and attentive manner to increase satisfaction.
  • Managing the customer service desk by utilizing de-escalation tactics to resolve customer conflicts, efficiently processing POS returns and exchanges, and taking customer calls to address inquiries and guide product knowledge.
  • Handling end-to-end cash operations, including processing customer money services per regulatory standards, reconciling daily tills, preparing and securing bank deposits, maintaining safe bottom lines, and managing both digital and paper cash documentation for security and audit compliance.

Education

Some College (No Degree) - English Education

Spring Hill College
Mobile, AL

Skills

  • Customer service
  • Team leadership
  • Conflict resolution
  • Process optimization
  • Effective communication
  • Organization and recordkeeping
  • Coaching and mentoring
  • Adaptability

References

References available upon request.

Timeline

Customer Service Team Leader

Publix Supermarkets Inc

Customer Service Staff Member

Publix Supermarkets Inc

Some College (No Degree) - English Education

Spring Hill College
Mariah Massengill