Cherise Thielen

• Focusing on wifi optimization for Enterprise organizations
• Managing a diverse portfolio of 30-40 accounts to increase customer satisfaction, support escalations as well as renewal of contracts

• Managed Marketing and Digital Content for Large Regional and National Banks and Credit Unions
• Average deal size for new accounts $100K to $200k
• Retail design and best practices for Digital Signage and Merchandise in retail B2C Environment

• Partner Program boosted for Key Global Channel & Resellers AV Partners
• Built Business development team
• Sales and Product Enablement of Sales Team
• Increased pipeline in Fortune 1000 Accounts
• Content creation for Sales and Marketing Teams

Strategic Account Director

• Portfolio of 10 Key Fortune 100 strategic accounts
• Executive Stakeholder relationship building
• Channel Sales Partnership drove 50+% of revenue
• Cloud Migration: Sales to Delivery for Massive Enterprise Companies
• Business Development with Technology Partner Resellers

• Spearheaded Exec Sponsor Program for key segments
• Detailed Account Plans for Strategic Accounts
• Owned $15-30 million ARR with 5-10CSMs
• Team exceeded Goals of Gross Revenue Retention by over 6% for 2020
• Exceeded expansion quota by over 200% in 2020
• Created and implemented Career Pathing for CS Org

• Execution of VARS Partner Program for pre and post sales journey
• Inception to roll-out of Partner Program for Key VARS
• Demand Gen cross-functional customer journey maps
• 250% Reduction of Implementation Time
• Development of E-Commerce Priority and Severity Customer Support Model
• Increased CSAT by 11% within 6 months
• Scaled customer support model for both internal and BPO teams

• MRR uplift increased by 50% with involvement in sales
• Partnered with product marketing on Roadmap, collaborated on market releases and content creation for New Enterprise Products
• Product Team collaboration with Voice of Customer

• Exceeded renewal quotas, up-sell and retention; ending year 100.5% to goal; 103% retention Q4 managing book of 100 and $2.2 million ARR
• Developed, trained and motivated 5 direct reports resulting in 2017 98.8% to goal for overall retention
• Cross-functional project with Professional Services team supporting customer engagement and retention proactively

• Managed Lowe's Loyalty Program Accounts accounts for Porch's services and platform to drive value to top business clients
• CSM: Exceeded all goals and quotas by more than 120% including account retention, revenue and profile completion
• 150%+Quota