Mariah May
Mount Olive,MS
Summary
Results-driven customer service professional with track record in outbound support, known for exceeding customer expectations and fostering team success. Committed to delivering high-quality service while adapting to evolving business needs. Brings strong problem-solving abilities and excellent communication skills.
Experienced with managing outbound customer interactions, ensuring timely and accurate responses to inquiries. Utilizes critical thinking to resolve issues and improve customer experience. Track record of demonstrating patience and clear communication in high-pressure environments.
Overview
9
9
years of professional experience
Work History
Outbound Customer Service Representative
InfoCision
01.2024 - 08.2024
- Participated actively in team meetings, contributing valuable insights into ways of enhancing customer service delivery.
- Delivered constructive suggestions to supervisor for improving outbound sales development processes.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Educated customers on offerings and upsold products and services to increase revenue.
- Met established attendance expectations and team revenue goals to achieve company objectives.
- Scheduled introductions and meetings for sales and assigned leads to encourage timely follow-up.
Personal Care Assistant
Ability Works Rehab Services
11.2020 - 08.2023
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
- Built strong relationships with clients to deliver emotional support and companionship.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Improved client comfort by providing exceptional personal care and maintaining a clean, safe environment.
Customer Service Representative
Maximus Health Services
03.2015 - 10.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
High School Diploma -
Seminary High School
Seminary, MS05-2015
Skills
- Patience and tolerance
- Goal oriented
- Outbound sales
- Data entry proficiency
- Continuous improvement
- Customer acquisition strategies
- CRM software
- Phone-based research
- Call handling
- Customer service
Languages
English
Full Professional
Timeline
Outbound Customer Service Representative
InfoCision
01.2024 - 08.2024
Personal Care Assistant
Ability Works Rehab Services
11.2020 - 08.2023
Customer Service Representative
Maximus Health Services
03.2015 - 10.2022
High School Diploma -
Seminary High School
Similar Profiles
Tabatha JohnsonTabatha Johnson
CSR1 at INFOCISIONCSR1 at INFOCISION
Kashia GreenKashia Green
Work From Home Customer Service Agent at InfoCisionWork From Home Customer Service Agent at InfoCision
Kimberly BurnsideKimberly Burnside
Customer Service Representative at InfoCisionCustomer Service Representative at InfoCision