Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mariah McBroom

Houston

Summary

Dedicated and versatile hospitality professional with several years of experience bartending and serving in fast-paced, customer-focused environments. Recently promoted to Shift Lead, demonstrating strong leadership, team management, and operational skills. Adept at delivering exceptional guest experiences, training and motivating staff, and ensuring smooth shift operations. Known for excellent communication, problem-solving, and the ability to thrive under pressure. Ready to bring my hands on service expertise and leadership abilities to a new team to continue providing exceptional customer experiences.

Overview

3
3
years of professional experience

Work History

Shift Manager

On The Kirb
05.2025 - Current
  • Independently manage full restaurant opening and closing procedures, including unlocking and securing the building, help setting up dining and bar areas, organizing staff stations, preparing POS systems and cash drawers, and ensuring cleanliness and readiness for service
  • At closing, oversee full shutdown of restaurant operations: verify all sections are clean and reset, complete end-of-day sales reporting, secure all cash and tips, lock up all access points, and ensure the venue is fully secured for the next business day
  • Conduct pre-shift meetings to align team on daily goals, review reservations, analyze previous week’s sales, communicate new policies, inventory updates, and company announcements
  • Supervise and support bar staff during shifts, ensuring smooth, efficient operations and top-tier customer service
  • Train and mentor staff on drink preparation, food handling, and register use, while ensuring adherence to company standards and procedures
  • Promote a positive and productive work environment by encouraging teamwork, clear communication, and recognizing employee contributions
  • Ensure all transactions are processed accurately through POS systems, and handle nightly cash-outs and reconciliation
  • Resolve customer complaints quickly and professionally, ensuring guest satisfaction and retention

Bartender

On The Kirb
02.2025 - Current
  • Prepare and serve a wide range of alcoholic and non-alcoholic beverages in a fast-paced, high-volume environment
  • Provide exceptional customer service by engaging with guests, recommending drinks, and ensuring a welcoming and friendly atmosphere
  • Accurately process orders using POS systems, handle cash and credit transactions, and maintain clean and organized bar area
  • Ensure consistent drink quality by adhering to standard recipes and portion control
  • Maintain cleanliness and sanitation standards, including restocking supplies, washing glassware, and keeping bar surfaces and equipment clean
  • Collaborate with servers, kitchen staff, and management to ensure smooth service and guest satisfaction
  • Monitor guest behavior and check identification to ensure responsible alcohol service in compliance with laws and regulations
  • Set up and break down the bar at the beginning and end of shifts, including prepping garnishes, restocking product, and performing closing side work
  • Promote weekly specials, events, or featured cocktails to drive sales and guest engagement
  • Handle customer concerns calmly and professionally, resolving issues quickly to maintain a positive experience

Bartender

Hugh O Conners
07.2023 - 12.2024
  • Prepare and serve a wide range of alcoholic and non-alcoholic beverages in a fast-paced, high-volume environment
  • Provide exceptional customer service by engaging with guests, recommending drinks, and ensuring a welcoming and friendly atmosphere
  • Accurately process orders using POS systems, handle cash and credit transactions, and maintain clean and organized bar area
  • Ensure consistent drink quality by adhering to standard recipes and portion control
  • Maintain cleanliness and sanitation standards, including restocking supplies, washing glassware, and keeping bar surfaces and equipment clean
  • Collaborate with servers, kitchen staff, and management to ensure smooth service and guest satisfaction
  • Monitor guest behavior and check identification to ensure responsible alcohol service in compliance with laws and regulations
  • Set up and break down the bar at the beginning and end of shifts, including prepping garnishes, restocking product, and performing closing side work
  • Promote weekly specials, events, or featured cocktails to drive sales and guest engagement
  • Handle customer concerns calmly and professionally, resolving issues quickly to maintain a positive experience

Real Estate Agent

Keller Williams
01.2023 - 12.2023
  • Represent buyers, sellers, and renters in residential real estate transactions while providing personalized guidance throughout the buying or selling process
  • Conduct market research and property analysis to advise clients on pricing strategies, offers, and negotiation tactics
  • Coordinate and host open houses, showings, and property tours, ensuring timely communication and professional presentation
  • Draft, review, and explain real estate contracts, disclosures, and legal documentation to clients in accordance with local and state regulations
  • Build and maintain relationships with clients, lenders, inspectors, and attorneys to facilitate smooth closings
  • Utilize MLS platforms and marketing tools (social media, email campaigns, and listing sites) to generate leads and promote listings
  • Maintain up-to-date knowledge of local market trends, property values, and neighborhood developments to offer expert advice
  • Stay compliant with real estate laws and ethics, and manage all aspects of documentation and transactions with attention to detail
  • Deliver exceptional client service through responsiveness, honesty, and clear communication, resulting in positive referrals and repeat business

Education

Humble High School
Houston, TX
01-2017

Skills

  • Team Leadership & Staff Supervision
  • Conflict Resolution & Problem Solving
  • Opening & Closing Operations
  • Mixology & Craft Cocktail Creation
  • Ingredient & Spirit Knowledge
  • Attention to Detail & Presentation
  • Efficiency in High-Volume Service
  • Effective Communication
  • Adaptability and Flexibility
  • Teamwork and Collaboration
  • Teamwork and Collaboration

Timeline

Shift Manager

On The Kirb
05.2025 - Current

Bartender

On The Kirb
02.2025 - Current

Bartender

Hugh O Conners
07.2023 - 12.2024

Real Estate Agent

Keller Williams
01.2023 - 12.2023

Humble High School

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