Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Timeline
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Mariah McEntyre

Dallas,TX

Summary

Strategic-thinking individual experienced in turning low-performing organizations into top revenue producers. Offering engaging and pleasant personality with expertise improving customer relationships. Results-driven leader with strong background in strategic management and organizational growth. Skilled in developing and implementing effective business strategies, optimizing processes, and driving team performance. Known for adaptability, effective collaboration, and delivering measurable outcomes in dynamic environments. Strong communication and problem-solving abilities, coupled with focus on fostering productive and positive team culture.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Director

Handprints Academy
09.2021 - Current
  • Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
  • Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
  • Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
  • Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
  • Improved project efficiency with strategic planning, resource allocation, and time management practices.
  • Negotiated favorable contracts with vendors for reduced costs and improved service quality.

Customer Service Representative

AmeriMed
10.2016 - 09.2021
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Education

High school diploma -

Plano East Sr High School

Skills

  • Time Management
  • Marketing
  • Organizational
  • Supervising experience
  • Leadership
  • Office management
  • Customer service
  • Microsoft Office
  • Communication skills
  • Management
  • Strategic Planning
  • Verbal and written communication
  • Operations Management
  • Staff Management
  • Organizational Development
  • Budget Management
  • Staff Development
  • Issues Resolution
  • Negotiation
  • Contract and Vendor Management
  • Financial Reporting
  • Rules and regulations
  • Financial Management
  • Corporate Communications
  • Human Resources Management
  • Company guidelines
  • Script Memorization
  • Teamwork and Collaboration
  • Team Leadership
  • Customer Service

Certification

  • Food Handler Certificate, 09/01/23 to 09/30/25
  • CPR Certification, 09/01/23 to 09/30/25
  • First Aid Certification, 09/01/23 to 09/30/25
  • Driver's License

Personal Information

Work Permit: Authorized to work in the US for any employer

Timeline

Director

Handprints Academy
09.2021 - Current

Customer Service Representative

AmeriMed
10.2016 - 09.2021

High school diploma -

Plano East Sr High School

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Mariah McEntyre