Hi, I’m
Mariah McKenzie
Victorville,CA
Overview
1
year of professional experience
Work History
Olive Garden RestaurantJackson, Tennessee
Restaurant Hostess
11.2022 - 10.2023
Job overview
- Greeted guests and gathered information to seat groups or place on waitlist.
- Tracked seated guests and available seating using computer-based and mobile reservation software.
- Collected reservation information and communicated updates to guests via mobile device or in-person.
- Directed customers to bar area in high-traffic times to increase drink sales.
- Informed patrons of specialties and features.
- Managed reservations, waitlists, and special requests for large parties.
- Communicated with servers about new tables, changes in food availability and customer comments.
- Upsold appetizers, drinks, desserts. when appropriate.
- Provided assistance to servers as needed including refilling beverages and clearing plates from tables.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Monitored dining room activity to ensure all guests were receiving optimal service.
- Checked dining and serving areas to verify proper cleanliness and readiness for guests.
- Took beverage orders and served drinks during peak meal times.
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
- Stocked server areas with supplies before, during and after shifts.
- Inspected dining and serving areas for cleanliness and proper setup.
- Directed patrons to lounges and waiting areas.
- Spoke with patrons to drive satisfaction with food and service.
- Escorted guests to seating area, furnished menus and highlighted daily specials.
- Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
- Completed daily side work tasks assigned by management such as rolling silverware or folding napkins.
- Managed guest expectations by relaying information regarding hours, wait times and specials.
- Built positive relationships with other front-of-house and kitchen staff.
- Checked restrooms to refill products and perform light cleaning duties, emptying trash, and restocking paper products.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Restocked condiments, silverware, napkins, tablecloths. as needed.
- Assigned seating arrangements based on customer preferences and restaurant policies.
- Assisted staff by serving food and beverages or bussing tables.
- Performed regular restroom checks to restock supplies and handle minor cleaning.
- Helped restaurant staff set up small and large events to coordinate smooth execution.
- Developed long-term relationships with customers to increase opportunities for repeat business.
- Spoke with patrons to make conversation, answer questions or to respond to complaints.
- Provided menus and answered questions about menu items and specials.
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
- Stayed attentive to server availability and table turnover to quickly seat guests.
Education
Victor Valley High School Victorville, CA
High School Diploma
06-2026
Skills
- Food inspection
- Table setting arrangements
- High volume dining
- Dining room management
- Coordinating tasks
- Guest relations
- Friendly demeanor
Timeline
Restaurant Hostess
Olive Garden Restaurant
11.2022 - 10.2023
Victor Valley High School
High School Diploma