Overview
Work History
Education
Skills
Timeline
Hi, I’m

Mariah McKenzie

Victorville,CA
Mariah McKenzie

Overview

1
year of professional experience

Work History

Olive Garden Restaurant
Jackson, Tennessee

Restaurant Hostess
11.2022 - 10.2023

Job overview

  • Greeted guests and gathered information to seat groups or place on waitlist.
  • Tracked seated guests and available seating using computer-based and mobile reservation software.
  • Collected reservation information and communicated updates to guests via mobile device or in-person.
  • Directed customers to bar area in high-traffic times to increase drink sales.
  • Informed patrons of specialties and features.
  • Managed reservations, waitlists, and special requests for large parties.
  • Communicated with servers about new tables, changes in food availability and customer comments.
  • Upsold appetizers, drinks, desserts. when appropriate.
  • Provided assistance to servers as needed including refilling beverages and clearing plates from tables.
  • Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
  • Monitored dining room activity to ensure all guests were receiving optimal service.
  • Checked dining and serving areas to verify proper cleanliness and readiness for guests.
  • Took beverage orders and served drinks during peak meal times.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Stocked server areas with supplies before, during and after shifts.
  • Inspected dining and serving areas for cleanliness and proper setup.
  • Directed patrons to lounges and waiting areas.
  • Spoke with patrons to drive satisfaction with food and service.
  • Escorted guests to seating area, furnished menus and highlighted daily specials.
  • Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
  • Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
  • Completed daily side work tasks assigned by management such as rolling silverware or folding napkins.
  • Managed guest expectations by relaying information regarding hours, wait times and specials.
  • Built positive relationships with other front-of-house and kitchen staff.
  • Checked restrooms to refill products and perform light cleaning duties, emptying trash, and restocking paper products.
  • Accommodated guests with children and special needs to promote comfortable dining experience.
  • Restocked condiments, silverware, napkins, tablecloths. as needed.
  • Assigned seating arrangements based on customer preferences and restaurant policies.
  • Assisted staff by serving food and beverages or bussing tables.
  • Performed regular restroom checks to restock supplies and handle minor cleaning.
  • Helped restaurant staff set up small and large events to coordinate smooth execution.
  • Developed long-term relationships with customers to increase opportunities for repeat business.
  • Spoke with patrons to make conversation, answer questions or to respond to complaints.
  • Provided menus and answered questions about menu items and specials.
  • Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
  • Stayed attentive to server availability and table turnover to quickly seat guests.

Education

Victor Valley High School
Victorville, CA

High School Diploma
06-2026

Skills

  • Food inspection
  • Table setting arrangements
  • High volume dining
  • Dining room management
  • Coordinating tasks
  • Guest relations
  • Friendly demeanor

Timeline

Restaurant Hostess

Olive Garden Restaurant
11.2022 - 10.2023

Victor Valley High School

High School Diploma

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Mariah McKenzie