Mariah McKinney

• Delivered exceptional customer service to every customer by leveraging extensive knowledge of services and creating welcoming, positive experiences on behalf of Wayne County.
• Answered resident questions regarding services, suggesting other offerings to best accommodate residents needs.
• Adhered to company policies and scripts to consistently achieve call-time and quality standards.
• Responded to customer requests services and county related questions.
• Sought out extra training opportunities to enhance customer relationship management abilities.

• Executed record filing system to improve document organization and management.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Offered technical support and troubleshot issues to enhance office productivity.
• Performed various clerical duties by filing and faxing documents and creating customer databases.

• Strengthen department relationships and communication by issuing daily reports by close of business.

• Orchestrated smooth and efficient program development by collaborating cross-functionally across departments.
• Organized and managed program development from conception through successful execution.
• Gathered and organized printed materials required for program participation.
• Serve as lead project manager for organizations community events.