Summary
Overview
Work History
Education
Skills
Languages
Interests
Work Availability
Timeline
Mariah Medina

Mariah Medina

Office Assistant
Albuquerque,NM
Judge a man by his questions rather than his answers.
Voltaire

Summary


Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

10
10
years of professional experience

Work History

Assistant Manager

Dogtopia
Albuquerque, NM
04.2018 - 09.2022
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Confirmed appointments, communicated with clients and updated client records.
  • Corresponded with clients through email, telephone or postal mail.
  • Resolved customer problems and complaints.
  • Provided callers with address, directions, company website and related information.
  • Responded to inquiries from callers seeking information.
  • Supported animal wellbeing by caring for both physical and mental health needs through strategies such as regular exercise.
  • Cared for sick or injured animals by seeking out veterinary care and notifying owners.
  • Monitored animals for behavioral problems and signs of health issues.
  • Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
  • Performed basic wound care and other medical aid, working with veterinarians to handle advanced cases.
  • Learned new skills and applied to daily tasks to improve efficiency and productivity.
  • Used coordination and planning skills to achieve results according to schedule.
  • Identified issues, analyzed information and provided solutions to problems.

Barista Trainer

Starbucks
Albuquerque, NM
08.2015 - 10.2020
  • Customized training strategies based on individual barista knowledge, experience and strengths.
  • Learned new drinks and procedures first, and instructed all team members on how to properly complete each.
  • Monitored supply levels at counter and maintained customer areas to meet typical demands.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Handled cash and processed payments accurately to avoid errors.
  • Constantly expanded personal knowledge of coffee styles and varieties.
  • Engendered customer loyalty by remembering personal preferences and allergy information.
  • Maintained regular and consistent attendance and punctuality.
  • Cleaned counters, machines, utensils and seating areas daily.
  • Controlled line and crowd with quick, efficient service.

Education

Comparative Languages And Linguistics

Earlham College, Richmond, IN

Albuquerque Academy , Albuquerque, NM
  • Member of Junior Latin Society
  • Awarded Letters of Commendation in English and Japanese

Skills

  • Managing Multiple Priorities
  • Administration and Reporting
  • Technical Proficiency
  • Directing Team Members
  • Scheduling and Coordinating
  • Managing Operations and Efficiency
  • Employee Coaching and Motivation
  • Transaction Monitoring
  • Overseeing Employees
  • Managing Laborers
  • Goals and performance
  • Relationship building and management
  • POS systems operations
  • Database Management
  • Sales and marketing
  • Customer experience
  • Google Drive
  • Microsoft Office Suite
  • Staff Management
  • Staff supervision
  • Customer Relations
  • Creative writing
  • Writing tutoring
  • Technical Writing

Languages

Spanish
Limited Working
Japanese
Professional Working
French
Limited Working
Korean
Elementary
Chinese (Mandarin)
Elementary

Interests

Creative Writing

Watercolor Painting

Foreign Languages

Tabletop Gaming

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Assistant Manager - Dogtopia
04.2018 - 09.2022
Barista Trainer - Starbucks
08.2015 - 10.2020
Earlham College - , Comparative Languages And Linguistics
Albuquerque Academy - ,

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Mariah MedinaOffice Assistant