Guest Advocate
Target Corporation
08.2023 - 11.2023
- Communicate and interact with guests to build an inclusive guest experience
- Solve problems and make decisions to influence guest experiences and address guest concerns positively
- Market various benefits, offerings, and services
- Greeted customers and helped with product questions, selections, and purchases
- Informed customers of current store promotions to encourage additional sales purchases
- Successfully manage incoming and outbound calls to and from customers
- Determine customers’ needs and respond to those needs by answering questions, researching and resolving complaints, and verifying that the issue has been satisfactorily resolved by thoroughly documenting the account and providing required supporting documentation to the customer
- Internal cross-functional “quarterback” for urgent product and service-related issues at customer sites
- Communicate issues to the team lead or supervisor for urgent customer resolution
- Help drive activity while influencing cross-functional teams to ensure targets are quickly and effectively achieved
- Work closely with the team assigned for assigned products to support resolving issues impacting customers
- Review and facilitate concession requests, ensuring adherence to policy
- Offered each customer top-notch personal service to boost sales and customer satisfaction
- Balanced and organized each register by handling cash, counting change, and storing coupons
- Issued receipts and processed refunds, credits, or exchanges
- Created orders, documented special requirements, and discussed customers' needs with personnel to provide customers with desired requests to minimize complaints
- Support loss prevention goals by monitoring shopper behavior
- Used consultative sales approach to understand customer needs and recommend relevant offerings
- Monitored sales floor and merchandise displays for presentable conditions, taking corrective action such as restocking or reorganizing products
- Price checks, scanned items, applied discounts, and printed receipts
