MARIAH Mercado
Franklin,TN
Summary
Experienced with active listening and empathetic communication in counseling settings. Utilizes therapeutic strategies to support client growth and well-being. Strong understanding of team dynamics and client confidentiality, ensuring trustworthy and supportive atmosphere.
Overview
6
6
years of professional experience
Work History
Internship student/Coach
Girls on the Run of the Greater Piedmont
01.2023 - 05.2023
- Worked closely with each girl to teach confidence, communication and essential life skills.
- Participated in staff development meetings and clinics to improve coaching performance.
- Promoted positive and professional atmosphere to help girls grow and gain confidence.
- Coordinated the volunteers for the end of the season 5K.
- Recommended stretching and mobility exercises to reduce risk of injuries.
- Monitored girls during practices and competitions, assessing for injuries and performance.
- Distributed equipment, supplies, and uniforms to girls.
- Planned important events for the organization and other coaches.
Internship Student
The Marcus Harris Foundation
08.2022 - 12.2022
- Paid close attention to real-world scenarios and work of qualified professionals to develop deep and meaningful understanding of Human Services.
- Worked with assigned families to provide services for little to no cost.
- Weekly check ins with each family
- Participated in meetings and conferences as assigned by team leader.
- Exhibited abilities to self-motivate and took responsibility for personal growth and development.
Medical Records Clerk
Delta Medix
10.2019 - 10.2020
- Retrieved patients' records for medical staff and refiled correctly after use.
- Collected and documented patient data from paper sources and electronic health record formats.
- Scanned paperwork and converted scans to electronic medical records using scanners and software.
- Maintained patient confidentiality and followed health provisions to protect medical records.
- Kept all files secure and confidential to protect the patients and comply with HIPAA and internal requirements.
- Delivered forms and patient records to nursing departments before medical appointments.
- Pulled and queued frequent patient medical records before doctor appointments.
- Filed records chronologically to expedite end-user retrieval.
- Verified completed information of release paperwork before issuing medical records to authorized requestors.
Apparel Specialist
North American Warhorse
06.2017 - 05.2019
- Helped customers with refunds and product returns.
- Built visually appealing sales displays based on merchandising plans.
- Answered customer phone calls to address concerns and questions.
- Inventoried merchandise to keep accurate product counts.
- Helped customers find desired items and sizes by closely supporting each person throughout the buying process.
- Managed cash and credit card transactions.
- Contacted vendors to search for out-of-stock items for customers.
- Greeted customers warmly and offered assistance in finding needed merchandise.
- Arranged items on promotional displays and shelves.
- Completed multiple resets per day to keep merchandise well-organized and presentable.
- Connected with customers to offer assistance and promote products.
- Notified customers of new products, prices and special offers.
Education
Master of Science - Substance Abuse Counseling
Grand Canyon University
Phoenix, AZ10-2025
Associate of Arts - Professional Studies
Lackawanna College
Scranton, PA12.2020
Skills
- Networking
- Communication
- Professionalism
- Planning
- Time-management
- Mental Health competency
- Record preparation
- Note-taking
- Client relationships
- Recordkeeping
- Meeting coordination
- Written communication
LANGUAGES
English, Fluent
Timeline
Internship student/Coach
Girls on the Run of the Greater Piedmont
01.2023 - 05.2023
Internship Student
The Marcus Harris Foundation
08.2022 - 12.2022
Medical Records Clerk
Delta Medix
10.2019 - 10.2020
Apparel Specialist
North American Warhorse
06.2017 - 05.2019
Associate of Arts - Professional Studies
Lackawanna College
Master of Science - Substance Abuse Counseling
Grand Canyon University
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