Mariah Messerschmidt
Sioux Falls,SD
Summary
Dispatch Specialist offering 9-year background in scheduling and dispatching drivers, work crews and vehicles to appropriate locations according to predetermined schedules. Skillful in preparing daily work, running schedules, managing escalation emails, and overseeing communications within specifically assigned territories. Detailed-oriented and productive individual committed to efficiency and quality service.
Overview
9
9
years of professional experience
Work History
Dispatch Specialist
CenturyLink
04.2015 - Current
- Maintained detailed records of call logs, incident reports, and dispatcher actions to support ongoing analysis and improvement efforts.
- Collaborated effectively with other departments to address escalated customer concerns or logistical challenges as they arose.
- Developed comprehensive training materials for new dispatchers, resulting in improved job performance and reduced turnover rates.
- Streamlined dispatch operations with meticulous record-keeping practices, resulting in reduced errors and increased productivity levels.
- Maintained high standard of professionalism under pressure, ensuring consistent delivery of quality service even during crisis situations.
- Leveraged Salesforce and other tools to track data and make recommendations.
- Monitored workflow for technicians and evaluated and reassigned work as needed.
- Provided updates and status information on progress of work and attempted to ensure all commitments were met, escalating as appropriate.
- Read and analyzed service orders and repair tickets to dispatch appropriate technician based on company criteria.
- Ensured that service orders and repair tickets are processed accurately, closing them as necessary.
- Verified and/or clarified conflicting information on tickets with testers.
- Worked with other departments to facilitate completion of orders and proper processing of work.
- Communicated with residential and/or business customers to reschedule missed appointments, recommit work, or advise customers of order/repair status.
- Managed high volume of incoming calls, prioritizing requests based on urgency and resource availability.
Education
High School Diploma -
Lincoln High School
Sioux Falls, SD05.2014
Skills
- Dispatch Software Familiarity
- Decision-Making
- Route Planning
- Escalation Management
- Effective Communications
- Critical Thinking
Timeline
Dispatch Specialist
CenturyLink
04.2015 - Current
High School Diploma -
Lincoln High School
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