Mariah Miller

• Greeted visitors and answered multi-line phone system, ensuring positive first impressions.
• Managed appointment scheduling and calendar coordination for multiple staff members.
• Maintained organized front desk area, enhancing operational efficiency and professionalism.
• Assisted in processing incoming mail and packages, ensuring timely distribution to relevant departments.

• Managed front desk operations, greeting visitors and directing them to appropriate personnel.
• Handled a multi-line phone system, efficiently routing calls and taking messages as needed.
• Scheduled appointments and maintained calendars for staff, ensuring optimal time management.
• Processed incoming and outgoing mail, maintaining organization within office communications.

• Provided direct patient care under the supervision of registered nurses.

• Monitored and recorded vital signs, reporting any abnormalities to the appropriate healthcare

professional."

• Assisted patients with activities of daily living, including bathing, dressing, and eating.

• Maintained a clean and organized patient environment."

• "Participated in patient education and provided emotional support."

• Adhered to all safety and infection control protocols.

• Utilized electronic health record systems to document patient care.

• "Collaborated with nurses, doctors, and other healthcare professionals to ensure optimal patient

outcomes

• Handle 100-120 inbound service calls and provide accurate account and product information

• Understand and strive to meet or exceed metrics while providing excellent customer service

• Drive customer satisfaction through voice, chat, and/or email communications

• Multitask and navigate through multiple systems

• Read client legal disclosures verbatim

• Resolved customer inquiries and complaints, ensuring high satisfaction levels.
• Resolved customer inquiries efficiently, ensuring high satisfaction levels and fostering positive relationships.
• Assisted in troubleshooting technical issues, enhancing user experience and promoting product knowledge among clients.
• Collaborated with team members to develop solutions for complex customer concerns, improving overall service quality.
• Adapted quickly to new software tools and processes, demonstrating flexibility in a dynamic work environment.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Assisted customers in navigating company website and placing online orders, improving overall user experience.

• Open and maintain customer accounts by recording account information

• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution

• Maintain financial accounts by processing customer adjustments

• Recommend potential products or services to management by collecting customer information and analyzing customer needs

• Prepare product or service reports by collecting and analyzing customer information

• Contribute to team effort by accomplishing related results as needed

• Manage large amounts of incoming calls 70-80 a day

• Follow communication procedures, guidelines and policies

• Go the extra mile to engage customers

• Use telephones to reach out to customers and verify account information

• Greet customers warmly and ascertain problem or reason for calling

• Cancel or upgrade accounts

• Assist with placement of orders, refunds, or exchanges

• Advise on company information