Mariah Minium
Lewes,DE
Summary
Knowledgeable inside sales with proven track record in managing sales operations and supporting sales teams effectively. Demonstrated ability to streamline processes, enhance customer satisfaction, and coordinate sales activities seamlessly. Leveraged strong communication and organizational skills to foster productive client relationships and drive team collaboration.
Overview
8
8
years of professional experience
Work History
Inside Sales Coordinator
American Builders Supply Inc.
05.2021 - 03.2025
- Followed up with customers by phone and email to resolve issues quickly and answer questions.
- Engaged clients through effective communication and interpersonal skills, which helped to develop lasting relationships.
- Processed customer orders and resolved questions and concerns regarding products, pricing and availability.
- Coordinated with warehouse department to pull products for customers.
- Increased customer satisfaction by promptly addressing inquiries and providing accurate product information.
- Prioritized daily workflows, inbound calls, quotes and sales-related inquiries.
- Developed strong relationships with clients, leading to increased repeat business and referrals.
- Managed the processing of sales orders, ensuring accuracy and timeliness from placement to delivery.
- Researched customer issues and implemented solutions that proved to be efficient and effective.
- Acted as a trusted point of contact for clients throughout the sales cycle, from initial inquiry to after-sales support, consistently exceeding their expectations.
- Enhanced company reputation through consistent professional communication with clients via phone, email, and face-to-face meetings.
- Supported team members by sharing best practices and knowledge, fostering a collaborative work environment.
- Participated in ongoing training programs to enhance industry knowledge and stay current on market trends.
- Collaborated with vendor representatives and company customers to set up optimal delivery schedules.
- Established fair pricing structures and finalized contracts to complete purchase agreements with customers.
- Initiated sales calls to existing customers to replenish inventories.
- Worked with sales managers to verify pricing discounts and customer details.
- Maintained detailed records of client interactions, tracking their needs and preferences for future reference.
- Answered customers' questions regarding products, prices, and availability.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
Office Management
Apex Construction
07.2017 - 05.2021
- Expedited appointment scheduling through effective utilization of office management software systems.
- Oversaw budget preparation and expense tracking for cost-effective office management.
- Utilized office management software to record and track customer information.
- Supported office management tasks such as coordinating employee schedules or preparing reports as needed.
- Supported office management in various administrative tasks such as data entry, filing, and managing correspondence.
- Assisted with general facility and office management.
- Promoted a positive work environment by providing exceptional support in all aspects of office management, including scheduling, organization, and resource allocation.
- Implemented new office management systems that reduced paperwork clutter without compromising record accuracy.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
Skills
- Prioritization and Scheduling
- Professional Communication Skills
- Organizational effectiveness
- Product sales
- Customer account management
- Organized and efficient
- Cheerful and energetic
- Exceptional customer service
- Clear Communication Skills
Timeline
Inside Sales Coordinator
American Builders Supply Inc.
05.2021 - 03.2025
Office Management
Apex Construction
07.2017 - 05.2021
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