Summary
Overview
Work History
Education
Skills
Timeline
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Mariah Minor

Mariah Minor

Zachary,LA

Summary

Customer Service Specialist Looking for an opportunity utilizing clerical and customer service skills in a highly stimulating and professional work environment to support the mission of an organization. Reliable Sales Associate with strengths in inventory management, training and customer service. Friendly, knowledgeable and hard-working team player. Proven success in satisfying sales objectives and securing repeat patronage.

Overview

5
5
years of professional experience

Work History

Sales Associate

225 nutrition
Zachary, LA
03.2023 - Current
  • Helped customers find specific products, answered questions, and offered product advice.
  • Computed purchases and received and processed cash or credit payment.
  • Maintained records related to sales for store management.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Greeted customers and provided exceptional customer service.
  • Increased purchase amounts by cross-selling with similar products.

RECEPTIONIST/CUSTOMER SERVICE SPECIALIST

Cool Cats Towing
Baton Rouge, La
09.2018 - Current
  • Receive and relay messages in a timely manor
  • Greet customers as they enter the business
  • Answer phone to assist customers
  • Provide business information to potential customers
  • Receive and distribute mail
  • Maintain filing system and inventories
  • Assist in planning meetings by providing administrative support
  • Respond to queries put forward by customers
  • Monitor use of supplies and replenish as and when needed
  • Assist the CEO and COO as directed.
  • Answered customer inquiries and provided accurate information regarding products and services.

Call Center Representative

Westaff Temp Agency
Baton Rouge, LA
05.2022 - 08.2022
  • Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
  • Identified opportunities to improve policies and procedures related to customer service operations.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Developed effective working relationships with team members across multiple departments.
  • Mentored junior team members and managed employee relationships.
  • Participated in daily huddles with team members in order to discuss common goals and objectives.
  • Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
  • Updated customer accounts, addresses and contact information within call management databases.
  • Attended regular training sessions on updates and changes within the industry or organization.
  • Maintained high levels of professionalism while interacting with customers via phone or email.
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.

Education

High School Diploma - Studies

Zachary High School

Associate of Science - Kinesiology

Baton Rouge Community College
Baton Rouge, LA

Skills

  • Creativity
  • Leadership
  • Organization
  • Problem solving
  • Teamwork
  • Communication
  • Customer Service
  • Payment Processing
  • Sales Development
  • Customer Needs Assessment
  • Cash Register Operation
  • Retail Merchandising Expertise
  • Money Handling
  • Flexible Schedule

Timeline

Sales Associate

225 nutrition
03.2023 - Current

Call Center Representative

Westaff Temp Agency
05.2022 - 08.2022

RECEPTIONIST/CUSTOMER SERVICE SPECIALIST

Cool Cats Towing
09.2018 - Current

High School Diploma - Studies

Zachary High School

Associate of Science - Kinesiology

Baton Rouge Community College

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Mariah Minor