Experienced NIKE Firstline Leader who guides store teams utilizing sound onboarding, consistent coaching, and continued development. I prioritize use of NIKE tools to focus on retail and service excellence, so we can better engage our Athletes. I am to eager to utilize my knowledge in the product journey from door to floor in an environment such as the Beaverton offsite that provides exciting and complex challenges in order to serve our consumer.
Overview
6
6
years of professional experience
Work History
VMS Coach
Nike Factory Store $36.8M Retail Door
Citadel, CA
12.2024 - Current
Managed mannequin styling, ensuring alignment with current fashion trends and company branding guidelines.
Monitored and replenished display inventory and restructured according to available stock.
Assisted with special event planning and execution, incorporating creative visual elements to enhance the overall atmosphere and support promotional objectives.
Updated signage regularly to reflect current promotions or markdowns, improving clarity for customers seeking sale items within the store environment.
Created interior displays to promote products in alignment with corporate sales objectives.
Increased customer traffic through effective window displays that showcased new products and promotions.
Analyzed sales data and customer feedback to develop creative solutions to improve customer experience.
Excellent communication skills, both verbal and written.
Worked well in a team setting, providing support and guidance.
Operational Excellence/Team and Culture Coach
Nike Factory Store $7.9M Retail Door
Bend, OR
07.2023 - 12.2024
Inventory Management: Markdowns, FIFO,PRE,Bin maintenance,planning shipments with partnership of VMS
Proficient in navigating: "Time" (UKG PRO), Kronos,"Legion"and Excel
Enhanced team performance by developing and implementing effective coaching strategies.
Payroll/Labor Hours
Implemented personalized development plans for athletes, resulting in improved development and performance (Developmental goals through workday)
Managed hiring,onboarding and development process of 20+ athlete team for a $7.9 million dollar retail store.
Employee Engagement: MVP program /fun calender
Athlete Services/Product Life Cycle Coach
Nike Factory Store $11.8M Retail Door
Tejon Ranch, CA
07.2019 - 07.2023
Scheduling and Payroll
Proficient in Kronos
Hiring, Promotions and Terminations
Athlete engagement
Planning out markdowns/line up/promotional changes
<p>Hours per week: 40</p>
<ul>
<li>Duties, Accomplishments and Related Skills:</li>
<li>Applied IT knowledge gained from both academic and professional experiences to provide expert technical support and consultation for camera video systems, utilizing various communication channels including phone, email (with or without a ticketing system), and remote access to clients’ systems</li>
<li>Delivered in-depth support for a range of industry-standard video management software (VMS), including IVC VMS, ExacqVision, Wisenet, and Axis VMS software, ensuring optimal system performance and end-user satisfaction</li>
<li>Engaged with clients in a calm and professional manner to deliver high-level technical support across software, networking, and camera hardware systems</li>
<li>Frequently traveled across various states to perform on-site assignments, including troubleshooting camera system issues and providing training to new and existing clients.</li>
<li>Collaborated with various law enforcement agencies—primarily Public Safety—and the U.S. military to conduct site visits, deliver customized camera system solutions (including surveillance trailers), and optimize system performance.</li>
<li>Leveraged strong teamwork skills to coordinate with the Support Team, Software Developers, and Manufacturing Team in setting up, configuring, and troubleshooting camera video systems</li>
<li>Utilized Chinese language skills to effectively communicate with local and international clients and vendors for training and troubleshooting purposes</li>
<li>Conducted seasonal system checks on clients' camera video systems, performed necessary optimizations, and maintained detailed records of system status and performance</li>
</ul> at INDUSTRIAL VIDEO & CONTROL<p>Hours per week: 40</p>
<ul>
<li>Duties, Accomplishments and Related Skills:</li>
<li>Applied IT knowledge gained from both academic and professional experiences to provide expert technical support and consultation for camera video systems, utilizing various communication channels including phone, email (with or without a ticketing system), and remote access to clients’ systems</li>
<li>Delivered in-depth support for a range of industry-standard video management software (VMS), including IVC VMS, ExacqVision, Wisenet, and Axis VMS software, ensuring optimal system performance and end-user satisfaction</li>
<li>Engaged with clients in a calm and professional manner to deliver high-level technical support across software, networking, and camera hardware systems</li>
<li>Frequently traveled across various states to perform on-site assignments, including troubleshooting camera system issues and providing training to new and existing clients.</li>
<li>Collaborated with various law enforcement agencies—primarily Public Safety—and the U.S. military to conduct site visits, deliver customized camera system solutions (including surveillance trailers), and optimize system performance.</li>
<li>Leveraged strong teamwork skills to coordinate with the Support Team, Software Developers, and Manufacturing Team in setting up, configuring, and troubleshooting camera video systems</li>
<li>Utilized Chinese language skills to effectively communicate with local and international clients and vendors for training and troubleshooting purposes</li>
<li>Conducted seasonal system checks on clients' camera video systems, performed necessary optimizations, and maintained detailed records of system status and performance</li>
</ul> at INDUSTRIAL VIDEO & CONTROL