Mariah Montes
Hollywood,FL
Summary
Working to obtain employment with a growing company; with the opportunity for advancement in the future. Able to help maintain a positive workflow with team members. Dependable and seeking to apply my skills towards a career.
Overview
3
3
years of professional experience
Work History
Customer Service Executive
TJ Maxx, TJX Companies
Davie, FL
11.2023 - 05.2024
- Assisted customers with product returns or exchanges according to established guidelines.
- Performed follow-up calls to customers regarding their inquiries or orders.
- Assisted with customer inquiries related to product information, order status, billing issues and more.
- Monitored customer feedback regularly to identify areas for improvement in services offered.
- Developed strong relationships with customers by providing knowledgeable advice on products and services.
- Provided prompt and courteous service to customers via phone.
Floor Manager
Puttshack
Miami, FL
06.2022 - 03.2023
- Promoted teamwork among team members by encouraging collaboration on projects or initiatives.
- Developed and implemented strategies to improve operational efficiency and customer satisfaction.
- Coached team members on customer service techniques and provided feedback on performance.
- Resolved customer complaints or escalated them as necessary for further resolution.
- Provided training and guidance to new employees regarding store policies and procedures.
- Managed store opening and closing procedures to optimize store readiness.
Cashier Trainer
McDonald's
Davie, FL
02.2021 - 01.2022
- Collaborated with management team to improve overall customer experience at the store level.
- Trained cashiers in customer service best practices, such as greeting customers with a friendly smile and providing excellent service.
- Conducted regular audits of cash registers to ensure accuracy of transactions.
- Engaged in problem solving activities when conflicts arose between employees or customers.
- Created training materials, including checklists and procedural manuals, to help new cashiers learn quickly.
- Provided feedback to cashiers on their performance, both verbally and through written evaluations.
- Performed other duties as assigned by upper management.
Education
High School Diploma -
Hollywood Hills Elementry
Florida06-2022
Skills
- Customer needs assessment
- Team collaboration
- Customer relationship management
- Account management
- Payment management
- Customer retention
- Complaint handling
- Excellent communication skills
- Great typing skills
- Data entry
- Microsoft Word
- Issue Escalation
- On-time worker
Timeline
Customer Service Executive
TJ Maxx, TJX Companies
11.2023 - 05.2024
Floor Manager
Puttshack
06.2022 - 03.2023
Cashier Trainer
McDonald's
02.2021 - 01.2022
High School Diploma -
Hollywood Hills Elementry