Mariah Mora
Albuquerque,NM
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
10
10
years of professional experience
1
1
Certificate
Work History
Accounts Manager
New Mexico Harvest
04.2020 - 05.2024
- Strengthened relationships with key clients, leading to increased repeat business.
- Implemented efficient billing procedures to reduce outstanding receivables and improve cash flow.
- Maximized revenue through strategic upselling of products or services to existing clients.
- Resolved complex customer issues, maintaining professionalism and preserving long-term relationships.
- Proactively communicated updates and changes in company policies to clients, ensuring their understanding and compliance.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Monitored and analyzed customer feedback to identify opportunities for improvement.
- Maintained current knowledge of evolving changes in marketplace.
Assistant Kitchen Staff Member
New Mexico Harvest
04.2020 - 05.2024
- Maintained high standards of cleanliness and sanitation, contributing to an excellent health inspection record.
- Reduced food waste by properly storing perishable items and ensuring proper rotation of stock.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Followed food safety practices and sanitation guidelines.
Senior Sales Associate/Keys Manager
Tuesday Morning
Albuquerque, NM
01.2017 - 01.2020
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Controlled costs to keep business operating within budget and increase profits.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Improved safety procedures to create safe working conditions for workers.
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Server/Waitress
Bubba's 33
Albuquerque, NM
11.2014 - 01.2016
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Education
Some College (No Degree) - Fine Arts
Central New Mexico Community College
Albuquerque, NMGED -
Los Lunas High School
Los Lunas, NM05.2013
Skills
- Account Management
- Cash Flow Management
- Inventory Auditing
- Account Reconciliation
- Payment Collection
- Customer Service
- Client Relationship Building
- Order Processing
- Customer Satisfaction
Certification
- Certified ServSafe - Food Handler, New Mexico Harvest - April 2024
Timeline
Accounts Manager
New Mexico Harvest
04.2020 - 05.2024
Assistant Kitchen Staff Member
New Mexico Harvest
04.2020 - 05.2024
Senior Sales Associate/Keys Manager
Tuesday Morning
01.2017 - 01.2020
Server/Waitress
Bubba's 33
11.2014 - 01.2016
Some College (No Degree) - Fine Arts
Central New Mexico Community College
GED -
Los Lunas High School
ServSafe Food Handler Certification
The ServSafe Food Handler Certification verifies that a manager or person in charge has sufficient food safety knowledge to protect the public from food borne illnesses.
ServSafe Food Handler Certification
The ServSafe Food Handler Certification verifies that a manager or person in charge has sufficient food safety knowledge to protect the public from food borne illnesses.