Jennifer Fernandez
Bayshore,NY
Summary
Results-oriented Assistant Store Manager offering 3 years of increasing revenue and profitability and managing loss and shrinkage. Well-versed in inventory control, success boosting productivity and streamlining procedures for organizations. Energetic and productive to thrive in customer-focused, fast-paced environment. Focused on smoothly overseeing financial, personnel and operational facets. Expertly balances targets with resources and optimizes long-term success.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Michael Kors
Huntington Station, NY
08.2020 - Current
- Designed and Implemented strategic sales plan that expanded company’s customer base which helped ensure its strong presence.
- Organized special promotional events to generate revenue and build clientele bases
- Managed recruiting, coaching and performance monitoring of sales associates.
- Achieved growth and reached sales targets by successfully managing sales team.
- Presented sales, revenue and expense reports and realistic forecasts entire team.
- Resolved customer/client inquiries and complaints and determined which issues required immediate elevation to upper management.
- Lead team in visual store directives and maintained store visual standards.
- Managed payroll WTD/MTD.
- Created schedules both management and store associates.
- Created strong client base using KORS client app.
- Managed store operations and inventory management
- Completed Store-manager training (covering talent, HR, Ops, Visuals).
- Exceeded personal sales goals by 20%
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
Assistant Manager
Abercrombie & Fitch
Lake Grove, NY
09.2019 - 12.2020
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies
Store sales supervisor
Michael Kors
Brooklyn, NY
09.2018 - 08.2019
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Analyzed sales data to set monthly quotas and assess potential areas of growth.
- Effectively coached team members to reach weekly and monthly sales goals.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Exceeded Monthly sales goal by 15%
- Created strong clientele base for regular store business
Cash Wrap Specialist
Aeropostale
New York, NY
05.2015 - 09.2018
- Operated cash register to record all transactions accurately and efficiently
- Maintained current knowledge of store promotions and highlighted sales to customers
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Answered questions about store policies and addressed customer concerns
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals
- Mentored new team members on POS system operation, customer service strategies and sales goals
Education
High School Diploma -
A. Philip Randolph Campus High School
06.2016
Associate of Science - Cell Biology
Borough Manhattan Community College
New York, NY12.2018
Bachelor of Arts - Health Sciences
Stonybrook University
Stonybrook, NY05.2022
Skills
- Product and Service Sales
- Business Development and Planning
- Scheduling
- Sales
- Inventory Control
- Goals and Performance
- Staff Supervision
- Store Management
- Staff Management
- Sales Training
- Store Operations
- Visual Merchandising
Certification
- Certified store manager, Capri Holdings - 2021
Languages
Spanish
Native or Bilingual
French
Limited Working
Timeline
Assistant Store Manager
Michael Kors
08.2020 - Current
Assistant Manager
Abercrombie & Fitch
09.2019 - 12.2020
Store sales supervisor
Michael Kors
09.2018 - 08.2019
Cash Wrap Specialist
Aeropostale
05.2015 - 09.2018
High School Diploma -
A. Philip Randolph Campus High School
Associate of Science - Cell Biology
Borough Manhattan Community College
Bachelor of Arts - Health Sciences
Stonybrook University
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