Mariah Jones
Saint Johns,FL
Summary
Dynamic professional with expertise in problem-solving and customer service. Proven track record of enhancing client satisfaction through effective communication and strategic planning. Skilled in managing classroom environments and fostering collaboration to create a positive learning atmosphere. Committed to delivering exceptional results and supporting team development.
Overview
10
10
years of professional experience
Work History
Guest Teacher
Saint Johns County School District
Saint Johns, FL
03.2025 - Current
- Fostered a positive learning environment that promoted mutual respect.
- Maintained calm, positive classroom environment through gentle discipline and enthusiastic attitude to encourage learning and studying among student.
- Conducted small group activities to encourage collaboration among students.
- Implemented classroom rules to maintain order and discipline.
- Enforced classroom routines to keep students on schedule and operating at consistent level.
- Provided classroom instruction following regular teacher's lesson plans.
Customer Service Representative
Optima Health
Virginia Beach, VA
01.2023 - 01.2024
- Serviced complex operational issues.
- Assisted members with benefit administration claims, enrollment, and billing issues.
- Facilitated troubleshooting issues and resolved complaints.
- Collaborated with upper management to ensure appropriate changes were made to improve customer satisfaction.
- Advanced knowledge in Salesforce, Macess, and Wintegrate systems.
Assistant Office Manager
Aspen Dental
Virginia Beach, VA
08.2022 - 01.2023
- Routed patient inquiries regarding billing, financial, and insurance issues to the appropriate department.
- Audited charts to ensure correct financial amounts on patient account.
- Maintained reports and records to maintain compliance with regulations.
- Coached and mentored employees through training, guidance, and performance monitoring.
- Offered exceptional patient care with compassion, adhering to patient needs, company policies, and dental board standards.
- Assisted with various office duties including checking in patients, preparing patient charts, and collecting payments.
- Balanced nightly deposits and complete credit card processing.
Assistant Manager
Moes Southwest Grill
Jacksonville, FL
10.2015 - 11.2018
- Ensured adequate supply of necessary products.
- Prepared food according to par levels and menu.
- Adhered to sanitation and safety policies.
- Created employee work schedules to meet demand.
- Interviewed and hired candidates.
- Coached and mentored employees.
- Produced monthly sales and performance reports.
- Evaluated employee performance and developed improvement plans.
Education
Bachelor of Science - Management
Devry University
Chicago, IL08.2022
Skills
- Problem solving
- Budgeting
- Time management
- Critical thinking
- Collaboration
- Communication
- Active listening
- Leadership
- Strategic planning
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Publisher
- Customer service
- Classroom management
- Instructional strategies
Key Highlights
- A Proven Leader
- Highly Motivated
- Hardworking
- Team Oriented Individual with 8+ years of excellent Customer Service and Communication skills
Timeline
Guest Teacher
Saint Johns County School District
03.2025 - Current
Customer Service Representative
Optima Health
01.2023 - 01.2024
Assistant Office Manager
Aspen Dental
08.2022 - 01.2023
Assistant Manager
Moes Southwest Grill
10.2015 - 11.2018
Bachelor of Science - Management
Devry University
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