Mariah Moreno
Pearsall,TX
Summary
Highly Motivated Service manager with a BBA ib General business and a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges. Experienced in training, on-boarding, coaching, empowering partners. Strategic planning skills, along with efficient administrative tasks.
Overview
5
5
years of professional experience
Work History
Assistant Service Manager
H-E-B Grocery
10.2021 - Current
- Developed and maintained positive relationships with customers to build rapport and trust.
- Monitored service partner performance and provided feedback for improvement.
- Implemented strategies to increase customer service satisfaction ratings.
- Hired, trained and supervised team of service staff members to meet business goals.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Defined clear targets and objectives and communicated to other team members.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Customer Service Lead
H-E-B Grocery
11.2018 - 10.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Greeted customers and listened closely to problems described to determine solutions.
- Stepped up to assist customer service manager with complaints and issues during times of department short staffing.
- Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
Education
BBA - General Business
Texas A&M University - San Antonio
San Antonio, TX12.2022
Skills
- Experience in PeopleSoft/ WorkForceManager Systems
- Schedule Coordination
- Strategic planning
- Proficient in Microsoft Systems
- Problem-solving abilities
- Service Planning
- Attention to detail
- Interpersonal skills
- Project management
- Staff training and development
- Customer service focus
- Adaptability and flexibility
Timeline
Assistant Service Manager
H-E-B Grocery
10.2021 - Current
Customer Service Lead
H-E-B Grocery
11.2018 - 10.2021
BBA - General Business
Texas A&M University - San Antonio
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