Mariah Moyer
San Antonio,TX
Summary
Knowledgeable and a dedicated customer service professional with extensive experience in the customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
3
3
years of professional experience
Work History
Manger
Subway
08.2022 - 06.2023
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Onboarded new employees with training and new hire documentation.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Accomplished multiple tasks within established timeframes.
- Improved marketing to attract new customers and promote business.
- Cross-trained existing employees to maximize team agility and performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
AT&T Representative
AT&T Call Center
01.2021 - 04.2021
- Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
- Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
- Consistently exceeded quarterly sales targets by effectively leveraging existing networks while also developing new leads through targeted prospecting efforts.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Gathered, organized and input information into digital database.
Warehouse Associate
Amazon
11.2020 - 01.2021
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Performed general housekeeping and cleaning tasks.
- Drove forklifts, pallet jacks and other equipment to move materials.
- Aided in optimizing warehouse layout for better space utilization and efficient material flow.
- Performed inventory control, such as counting, and stocking merchandise.
- Confirmed accuracy, quality and quantity of materials received and listed on BOL.
Education
High School Diploma -
San Antonio Leadership Academy
San Antonio, Tx04.2016
Skills
- Customer Service
- Multitasking Abilities
- Teamwork and Collaboration
- Goal Setting
- Managing Operations and Efficiency
- Adaptability and Flexibility
- Schedule Management
- Positive Attitude
- Time management abilities
- Team Leadership
- Problem Resolution
- Excellent Communication
Timeline
Manger
Subway
08.2022 - 06.2023
AT&T Representative
AT&T Call Center
01.2021 - 04.2021
Warehouse Associate
Amazon
11.2020 - 01.2021
High School Diploma -
San Antonio Leadership Academy