Mariah Mullins
Raleigh,NC
Summary
My primary objective is to provide effective and consistent customer service with a company offering a better work-life balance. Results-oriented Analyst skillful in managing and breaking down large volumes of information. Proactive at heading off issues in operations, workflow and production by uncovering trends affecting business success. Forward-thinking Operations Specialist bringing Number years of expertise in Area of expertise for Industry sector businesses. Cultivates rapport with individuals to optimize project goals and output, resolve complex problems and deliver innovative improvement strategies. Proficient in Software and Software. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
Work History
Analyst
North Carolina Farm Bureau
04.2022 - Current
- Complete system entry, correcting errors when necessary and providing support to agents and customer service in direct contact with the Insured
- General system entry includes financials, etc
- Other duties as assigned by management.
Front Desk Associate
Associa
Durham, NC
01.2018 - 01.2022
- My role was to be the first point of contact for new and current residents
- Assist new residents with welcome packets and provide administrative support
- Update community website as needed
- Answer questions either by phone or email.
- Handled high-pressure situations calmly, maintaining professionalism at all times.
- Organized front desk area to maintain a professional and welcoming appearance for guests.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Updated account information to maintain customer records.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Interviewer
RTI
Raleigh, NC
09.2017 - 01.2018
- At RTI I was responsible for making outbound calls to survey participants and for communicating the importance of the data
- Deliver a scripted questionnaire verbatim to collect data
- Enter responses accurately into computer system
- Attempt to convert those who previously opted out.
- Conducted interviews with participants to assess eligibility.
- Conducted phone and video interviews to assess candidates based in remote locations.
- Maintained accurate records of interview outcomes, ensuring timely follow-up and feedback to candidates.
- Reduced time-to-fill metrics by efficiently scheduling and conducting interviews within tight deadlines.
Customer Service Representative
Xerox
Raleigh, NC
10.2016 - 08.2017
- At Xerox, I effectively provided support to customers with their accounts and handling sensitive information as needed
- Provide troubleshooting assistant to customers
- Navigate multiple computer application with speed and accuracy
- Recommend products that best suited the customer.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled customer inquiries and suggestions courteously and professionally.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Updated account information to maintain customer records.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
Wake Tech Community College
Raleigh, NC05.2017
UNC at Greensboro
Greensboro, NC05.2012
Skills
- Many of my skills and experience includes customer service, conflict resolution skills and administrative or clerical support: I have knowledge in the following: Microsoft Excel, Word, and Outlook (including doing mail merge), back-end website maintenance, data collection and organization, C3 software navigation and homeowner account maintenance, calendar management and Zoom meeting creation/hosting These complement my professionalism and natural skills in customer service I firmly believe that this knowledge base, combined with natural skills and friendliness, would make me an ideal candidate for the position to which I have applied I’m certain I’ll be a valued asset to the team
- Analytical Thinking
- MS Excel
- Team Collaboration and Leadership
- Documentation And Reporting
- Excel proficiency
- Information Gathering
- Data Research and Validation
References
Available upon request
Timeline
Analyst
North Carolina Farm Bureau
04.2022 - Current
Front Desk Associate
Associa
01.2018 - 01.2022
Interviewer
RTI
09.2017 - 01.2018
Customer Service Representative
Xerox
10.2016 - 08.2017
Wake Tech Community College
UNC at Greensboro