Summary
Overview
Work History
Education
Skills
Timeline
Generic

MARIAH MUNOZ

Hemet

Summary

Talented sales leader with demonstrated track record of success in promoting products and maximizing customer satisfaction. Excellent merchandiser and organizer quickly restocks and resets shelves throughout day. Effortlessly connect with customers and promote long-term loyalty.

Overview

12
12
years of professional experience

Work History

Custodian/Cleaning Specialist

Free Lance/Self Employed
02.2024 - Current
  • Private residential housekeeping.
  • Maintained clean and comfortable environments in domestic homes by vacuuming, cleaning windows, and dusting.
  • Kept spaces premises clean inside and outside.
  • Maintained a well-organized supply closet for easy access to necessary tools.
  • Moved furniture for cleaning and set up for special events.
  • Enhanced cleanliness and safety by regularly sanitizing high-touch surfaces.
  • Followed safety protocols and safe use of protective gear to prevent injury to self and others.
  • Upheld high standards of cleanliness in outdoor spaces through regular trash removal, sweeping, and landscaping duties.
  • Reported damages and hazardous conditions.

Sales Associate/Cashier

Family Dollar
03.2023 - 01.2024
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Sales Agent

Horizon Solar Power
10.2019 - 03.2020
  • As a solar sales agent my main responsibility was to collect information from prospective customers to identify their solar energy needs
  • During a typical day at Horizon I would provide technical information about solar power, solar systems, equipment, and services to potential customers or dealers
  • Identified customer needs by reviewing account information and conducting needs assessments
  • Developed and implemented sales strategies with customers
  • Cold called prospective customers
  • Assisted new and existing customers in account set ups and cancellations
  • Resolved customer issues quickly to recapture the customer's loyalty and maintain the sale
  • Engaged customers and built connections to drive long-term sales

Auto Parts Manager

AutoZone
10.2019 - 01.2020
  • Assists with leading the company initiatives and ensuring maximum productivity, training and retaining high performing AutoZoners in a safe environment, driving sales, maintaining inventory, controlling expenses and shrink busters, and remaining compliant with company procedures
  • Worked closely with department managers to create cross-sales opportunities
  • Managed parts inventory and protected company assets by improvement inventory management
  • Implemented sales promotions for specific automotive parts lines
  • Attended managers' meetings to report on inventory and sales for parts department
  • Managed store operations and delivered excellent customer service to build customer loyalty and retention
  • Finalized quoted price of automobile parts before sending it to customers
  • Delegated assignments based on the employees' knowledge and abilities

Server

Soboba Casino
10.2018 - 11.2019
  • As a Fairway Soboba Cafe server, I work with cash handling, exceptional customer service, fine dining techniques, running food orders, bussing tables, and accounting off all currency I am responsible for
  • Transported food products, cleaned tables and counters, and stocked dining room supplies
  • Used POS system to accurately input orders and process payments
  • Controlled the flow of food from the kitchen to the dining table
  • Monitored tables and expertly handled requests, kept drinks refilled, and offered additional items such as desserts
  • Gained familiarity with menu ingredients and cooking processes to respond to customer inquiries
  • Assisted bartender with managing deliveries to customers in different sections
  • Fostered fun atmosphere and family-style work environment
  • Restocked stations regularly to help team stay efficient and meet customers' needs
  • Greeted all guests with smile and friendly greeting

Shift Manager

Taco Bell
08.2017 - 09.2018
  • As a shift manager my responsibilities include overseeing all operations from greeting customers to the quality and speed of service
  • I ensure that the business is well maintained and under control during each shift as well as train and direct my fellow employees through their daily routines
  • As a shift manager I have established strong key skills such as leadership, business management, cash management, safe auditing, exceptional communication, problem-solving, organization and precision, and assertive decision making
  • Held Area Managers accountable for meeting performance goals
  • Coordinated work handoffs and schedules with other Shift Managers
  • Managed the allocation of staff resources through close monitoring and projected future staff needs
  • Analyzed productivity reports, assisting in managing performance
  • Performed facility checks to verify cleanliness and client safety

Front Office Receptionist

T&M CONSTRUCTION
04.2013 - 11.2015
  • The receptionist position I earned as my first work experience position after high school, I grew to understand the importance of professionalism and prioritizing
  • The company instilled in me great business ethics such as technical skills, Microsoft word documents and programs, operating phones and emailing, filing, imaging and faxing, excellent verbal communication, self motivation, time management, and setting appointments
  • Answered heavy volume phone calls and handled high traffic lobby area
  • Relayed all messages promptly to proper parties
  • Signed visitors in and out of office and validated parking
  • Received and distributed mail and documents
  • Reviewed and updated information in front desk computer system
  • Resolved customer and guest complaints
  • Managed appointments using [Software]

Education

General Ed -

MSJC
San Jacinto, CA
09.2013

High School Diploma - undefined

Hemet High School
Hemet, CA
05.2013

Skills

  • Customer service
  • Business development
  • Creative thinking
  • Problem-solving
  • Collaboration
  • Data entry
  • Upselling and cross-selling
  • Staff training
  • Strategic planning
  • Financial management
  • Hiring and training
  • Training and development
  • Merchandising
  • Networking
  • Task prioritization
  • Product knowledge
  • Team development
  • Account updating
  • Member account management
  • Policy and program development
  • Oversee operations

Timeline

Custodian/Cleaning Specialist

Free Lance/Self Employed
02.2024 - Current

Sales Associate/Cashier

Family Dollar
03.2023 - 01.2024

Sales Agent

Horizon Solar Power
10.2019 - 03.2020

Auto Parts Manager

AutoZone
10.2019 - 01.2020

Server

Soboba Casino
10.2018 - 11.2019

Shift Manager

Taco Bell
08.2017 - 09.2018

Front Office Receptionist

T&M CONSTRUCTION
04.2013 - 11.2015

High School Diploma - undefined

Hemet High School

General Ed -

MSJC

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MARIAH MUNOZ