Mariah Neal
Greensboro,North Carolina
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Administrative Specialist
Cone Health System
05.2023 - Current
- Created an updated records and files to maintain document compliance.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Resolved customer concerns efficiently to promote satisfaction and loyalty.
- Offered technical support and troubleshot issues to enhance office productivity.
- Managed incoming correspondence to enhance employee performance and reduce time spent on processing and responding.
- Handling High volume incoming calls.
- Maintaining charge entry and referral work queue over 20 referrals daily.
- Scheduling and maintain provider schedules and appointments according to provider availability.
- Conducted research to assist with routine tasks and special projects.
- Maintained and optimized manager's calendar and scheduled appointments and meetings and addressed conflicts with adequate time for preparation, follow-up and planning.
- Prepared project documents, reports and brochures.
Administrative Specialist
UNC Health Care
05.2018 - 05.2023
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Resolved customer concerns efficiently to promote satisfaction and loyalty.
- Maintained and optimize manager's calendar and scheduled appointments and meetings and addressed conflicts with adequate time for preparation, follow-up and planning. Managed incoming correspondence to enhance employee performance and reduce time spent on processing and responding.
- Reviewing surgery schedules and coordinating with admitting and Pre-op to set appointment for pre-admission testing and surgery.
- Working Covid line virtually to ensure patient care compliance are met remotely over 70 incoming calls daily.
- Collecting FMLA payments, maintain surgery payments and consents for Surgeons.
- Floating between 2 practices to cover staff and administer patients.
- Collecting and filing insurance information and collecting insurance authorizations from companies for same day procedures and testing.
Laboratory Assistant
Ameritox Medication And Drug Monitoring
09.2016 - 05.2018
- Maintained documentation on tests performed in lab.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Prepared samples for shipping and disposed of bodily fluids in proper containers.
- Obtained samples for testing following standard protocols.
- Implemented lab procedures to prevent errors and protect staff.
- Contacted physicians, nursing stations, or reference laboratories for resolution assistance with unusual test orders.
- Collaborated with other departments to establish cohesive laboratory operations.
- Trained new laboratory personnel to apply proper laboratory techniques and best practices.
- Work Hybrid to collect client urine samples , use proper protocols for pre accessioning department.
- Transport specimens from clinic to lab.
- obtaining travel miles and expense reports daily.
- Communicating with field representatives and supervisors for support.
- Developed and implemented new protocols to improve accuracy of laboratory results.
Dispatcher Office Assistant
Times News
03.2016 - 10.2016
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Directed dispatching, routing, and tracking of 20 fleet vehicles.
- Advised regarding delays and special circumstances.
- Closely monitored dispatch board to triage and prioritize over 70 incoming daily calls.
- Collecting patient payments over the phone and in person.
- Maintain customer Time News newspaper subscriptions.
- Directed automation of office procedures such as correspondence management, recordkeeping and online communications.
- Planned and coordinated logistics and materials for board meetings, committee meetings and staff events.
- Increased profitability and productivity by minimizing downtime and streamlining quality control procedures.
- Processed orders, ran bulk pick sheets, processed, and printed invoices and created daily shipping logs.
- Increased customer service success rates by quickly resolving issues.
Order Fulfillment Associate
Saks Fifth Avenue OFF 5th
04.2014 - 02.2016
- Received and reviewed new orders, located requested merchandise, and promptly initiated processing.
- Followed procedures at all times for personal and team safety.
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
- Processed daily orders through multi-carrier manifest system.
- Collaborated effectively with coworkers on initiatives focused on achieving measurable improvements in production quality and workflow.
- Followed procedures for control and distribution of completed products in line with shipment plans.
- Followed SOPs to avoid mix-ups and damages to orders.
- Prepared domestic and international shipments for transportation.
- Entered and updated data ran reports and identified variances for accurate recordkeeping product movements.
- Assisted manager in training new employees to apply strategies and best practices in fulfillment process.
- Performing Sale associate duties when department coverage is needed.
- Examined incoming and outgoing shipments to check accuracy and identify damages and quality standards.
- Processing and fulfilling over 30 orders daily.
Cashier
Polo Ralph Lauren Factory Store
11.2010 - 02.2012
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Answered questions about store policies and addressed customer concerns.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Processed refunds and exchanges in accordance with company policy.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Set up new sales displays each week with fresh merchandise.
- Lifted up to [Number] pounds at once and used forklift to move heavier loads.
Education
Certification - Medical Insurance Coding
Piedmont Community College
Roxboro, NC02.2024
NC Licensed Natural Hair Specialist - Cosmetology
JEvans Natural Hair Beauty Academy
Graham, NC08.2020
Certification - Phlebotomy
Brite Sun Health
Durham05.2016
Bachelor of Arts - Sales And Marketing Education
The Art Institute of Raleigh, Durham
Durham, NC04.2016
Associate of Arts - Retail Management
The Art Institute of Charlotte
Charlotte, NC03.2013
Associate of Arts - Art
Alamance Community College
Graham, NC01.2011
High School Diploma -
Western Alamance High School
Elon, NC06.2009
Skills
- Report Analysis
- Data Collection
- Verbal and Written Communication
- Payroll and Benefits Administration
- Data Entry
- EPIC EHR
- Order Processing
- Customer Relations
- Document and File Management
- Operational Efficiency
- Administrative and Clerical Support
- Appointment Scheduling
- Enrollment Assistance
Certification
- Certified Phlebotomist
- Licensed Natural Hair Care Specialist
Timeline
Administrative Specialist
Cone Health System
05.2023 - Current
Administrative Specialist
UNC Health Care
05.2018 - 05.2023
Laboratory Assistant
Ameritox Medication And Drug Monitoring
09.2016 - 05.2018
Dispatcher Office Assistant
Times News
03.2016 - 10.2016
Order Fulfillment Associate
Saks Fifth Avenue OFF 5th
04.2014 - 02.2016
Cashier
Polo Ralph Lauren Factory Store
11.2010 - 02.2012
Certification - Medical Insurance Coding
Piedmont Community College
NC Licensed Natural Hair Specialist - Cosmetology
JEvans Natural Hair Beauty Academy
Certification - Phlebotomy
Brite Sun Health
Bachelor of Arts - Sales And Marketing Education
The Art Institute of Raleigh, Durham
Associate of Arts - Retail Management
The Art Institute of Charlotte
Associate of Arts - Art
Alamance Community College
High School Diploma -
Western Alamance High School