Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mariah Neal

Hamilton,OH

Summary

Dynamic Team Leader with proven problem-solving abilities at Walmart, enhancing team performance through effective training and motivation. Skilled in staff supervision and conflict resolution, I consistently achieved high customer satisfaction and streamlined operations, demonstrating strong organizational skills and a commitment to excellence in a fast-paced environment.

Overview

11
11
years of professional experience

Work History

Team Leader

Walmart
08.2021 - 01.2025
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Excelled in every store position and regularly backed up front-line staff.
  • Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
  • Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
  • Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
  • Tracked receipts, employee hours, and inventory movements.
  • Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
  • Maximized profitability by monitoring labor costs closely, optimizing staff deployment based on expected customer traffic patterns.
  • Led by example, demonstrating strong work ethic and commitment to excellence, inspiring staff to achieve their best.
  • Coordinated staff training programs to improve service quality, enhancing overall customer experience.
  • Managed staff hiring, training and supervision.
  • Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
  • Troubleshot equipment to reduce service calls and downtime.
  • Conducted performance reviews each quarter, offering praise and recommendations for improvement.

Automotive Technician

Walmart
05.2020 - 08.2021
  • Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
  • Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
  • Changed, rotated, and balanced tires on different types of vehicles.
  • Upheld high safety standards in the workplace by following proper protocols when handling hazardous materials and utilizing protective gear as needed.
  • Increased workshop efficiency by effectively organizing tools, equipment, and workspace for easy access during repairs.
  • Enhanced customer satisfaction by providing timely and accurate repair estimates for various automotive issues.
  • Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
  • Trained and coached junior employees on procedures for completing various types of repairs and maintenance on cars and light trucks.
  • Completed customer orders and warranty services according to manufacturer specifications.
  • Reduced vehicle downtime with meticulous preventative maintenance services, extending the life of customers'' vehicles.
  • Delivered superior results under tight deadlines, managing multiple concurrent projects without compromising quality or attention to detail.
  • Maintained accurate records of time and materials required to perform repairs and service.
  • Safeguarded customer trust by ensuring adherence to ethical repair practices and maintaining a transparent communication approach throughout the service process.
  • Boosted team morale and productivity by actively participating in staff training, sharing knowledge and skills with coworkers.
  • Streamlined work processes through effective collaboration with other technicians, resulting in faster turnaround times for customer vehicles.
  • Mitigated potential warranty claims through close inspections of newly serviced vehicles prior to their return to customers.
  • Reduced repeat repair visits by implementing thorough quality control checks.
  • Maintained up-to-date knowledge of automotive industry standards and practices.
  • Repaired and replaced worn and damaged components.

Shift Manager

McDonald's
12.2013 - 06.2020
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Excelled in every store position and regularly backed up front-line staff.
  • Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
  • Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
  • Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
  • Tracked receipts, employee hours, and inventory movements.
  • Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
  • Maximized profitability by monitoring labor costs closely, optimizing staff deployment based on expected customer traffic patterns.
  • Led by example, demonstrating strong work ethic and commitment to excellence, inspiring staff to achieve their best.
  • Coordinated staff training programs to improve service quality, enhancing overall customer experience.
  • Managed staff hiring, training and supervision.
  • Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
  • Troubleshot equipment to reduce service calls and downtime.
  • Conducted performance reviews each quarter, offering praise and recommendations for improvement.

Education

N/A - Digital Media

Butler Tech
Fairfield, OH

Diploma -

Fairfield High School
Fairfield, OH
05.2016

Skills

  • Teamwork and collaboration
  • Problem-solving
  • Attention to detail
  • Team supervision
  • People management
  • Staff training
  • Work Planning and Prioritization
  • Coaching and mentoring
  • Documentation and reporting
  • Performance improvement
  • Analytical thinking
  • Goal setting
  • Overseeing daily activities
  • Conflict resolution
  • Leading team meetings
  • Safety processes and procedures
  • Process improvement
  • Flexible schedule
  • Issue resolution
  • Complaint resolution
  • Giving constructive feedback
  • Team Check-ins
  • Performance evaluations
  • Technical support
  • Feedback delivery
  • Verbal and written communication
  • Loss prevention
  • Multitasking Abilities
  • Organizational skills
  • Active listening
  • Project planning
  • Problem-solving abilities
  • Cash handling

Timeline

Team Leader

Walmart
08.2021 - 01.2025

Automotive Technician

Walmart
05.2020 - 08.2021

Shift Manager

McDonald's
12.2013 - 06.2020

N/A - Digital Media

Butler Tech

Diploma -

Fairfield High School

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