Mariah Neal
Whitsett,NC
Summary
Healthcare administrative professional with experience in medical office operations, patient coordination, referrals, and prior authorizations. Skilled in insurance verification, electronic medical records, and managing high-volume patient communication while supporting clinical teams. Highly organized and adaptable with a strong focus on efficiency, accuracy, and delivering excellent patient support in fast-paced healthcare environments.
Overview
10
10
years of professional experience
Work History
Float Pool Medical Administration Specialist
Kernodle Clinic
11.2024 - Current
- Managed patient scheduling and appointment confirmations to enhance clinic efficiency for 10 Specialty departments.
- Processed insurance claims and verified patient coverage for accurate billing.
- Coordinated communication between medical staff and patients to ensure timely information flow.
- Maintained electronic health records with a focus on data accuracy and confidentiality.
- Assisted in developing office protocols to streamline administrative processes.
- Facilitated effective communication among interdisciplinary healthcare teams by coordinating meetings and distributing relevant information promptly.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Provided prompt, polite and professional in-person and telephone customer service.
- Updated patient information and insurance details for accurate electronic medical records.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Used EPIC to schedule appointments for doctor visits and procedures.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Registered patients and completed associated paperwork for accurate records.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Obtained pre-authorization from insurance companies ahead of medical services.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Administrative Specialist II
UNC Plastic and Reconstructive Surgery
01.2019 - 05.2024
- Managed patient scheduling and coordinated appointments for multiple surgeons, enhancing operational efficiency.
- Streamlined office procedures and documentation processes, improving workflow effectiveness across departments.
- Developed and maintained electronic health records systems, ensuring accuracy and compliance with regulations.
- Trained new administrative staff on office protocols and software applications, fostering a collaborative team environment.
- Coordinated appointment scheduling, ensuring efficient use of time for staff and clients.
- Managed front desk operations, providing exceptional customer service and support to clients and visitors.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Coordinated medical records management, enhancing accuracy and compliance with HIPAA regulations.
- Streamlined billing processes, improving revenue cycle efficiency and reducing claim denials.
- Prepared and processed patient referrals and transfer requests.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Obtained pre-authorization from insurance companies ahead of medical services.
Administrative Assistant Float Pool
UNC Health
05.2018 - 01.2019
- Coordinated scheduling for multiple departments, ensuring optimal use of resources and personnel.
- Streamlined office processes, enhancing communication and workflow efficiency across teams.
- Managed confidential documents, maintaining compliance with HIPAA regulations and organizational policies.
- Developed training materials for new employees, facilitating smoother onboarding experiences.
- Implemented electronic filing systems to improve document retrieval speed and accuracy.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
Pre-Accessioning Team Lead
Ameritox Medication and Drug Monitoring
08.2016 - 05.2018
- Led cross-functional teams to ensure compliance with medication monitoring protocols.
- Streamlined workflows to enhance operational efficiency and reduce turnaround times.
- Mentored junior staff in best practices for drug testing procedures and quality assurance.
- Developed training materials for new team members, improving onboarding processes.
- Implemented data-driven strategies to optimize resource allocation and minimize waste.
- Collaborated with management on policy development to align with industry standards.
- Trained new team members by relaying information on company procedures and safety requirements.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Travel to Regional clinics and collect specimens and transport them to be processed in the lab.
- Work hybrid on Patient Pre Accessioning Charts
Education
Associate of Applied Science - Radiography
Guildford Technical Community College
High Point, NC12-2027
Bachelor of Arts - Marketing And Management
The Art Institute of Charlotte
NC05-2013
No Degree - University Transfer
Alamance Community College
Graham, NCHigh School Diploma -
Western Alamance High
Elon, NC 06-2009
Skills
- Time management
- Attention to detail
- Flexible and adaptable
- Multitasking
- Excellent communication
- Critical thinking
- Verbal communication
- Patient Scheduling & Coordination
- Insurance knowledge
- Prior Authorizations
- Referral Management
- HIPAA Compliance
- Microsoft Office (Word, Excel, Outlook)
- Organizational skills
Certification
- PT - Phlebotomy Technician
Timeline
Float Pool Medical Administration Specialist
Kernodle Clinic
11.2024 - Current
Administrative Specialist II
UNC Plastic and Reconstructive Surgery
01.2019 - 05.2024
Administrative Assistant Float Pool
UNC Health
05.2018 - 01.2019
Pre-Accessioning Team Lead
Ameritox Medication and Drug Monitoring
08.2016 - 05.2018
Associate of Applied Science - Radiography
Guildford Technical Community College
Bachelor of Arts - Marketing And Management
The Art Institute of Charlotte
No Degree - University Transfer
Alamance Community College
High School Diploma -
Western Alamance High