Summary
Overview
Work History
Education
Skills
Timeline
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Mariah Nicksion

Fort Lauderdale

Summary

Proven leader in enhancing Teleperformance's Academy with innovative strategies and staff development, fostering a culture of excellence and inclusivity. Mentored with a focus on professional growth, leveraging strong communication and problem-solving skills. Achieved significant improvements in team collaboration and program compliance, demonstrating adaptability and a commitment to continuous improvement.

Overview

10
10
years of professional experience

Work History

Academy Manager

Teleperformance
04.2024 - Current
  • Enhanced Academy performance by implementing innovative curriculum strategies and effective staff development programs.
  • Directed extracurricular activities that enriched student experiences outside of traditional classroom settings, including clubs, sports teams, and service-learning opportunities.
  • Created a safe and inclusive learning environment by implementing anti-bullying policies and promoting diversity initiatives.
  • Ensured compliance with all local, state, and federal reporting requirements related to student data management, financial accountability, and program effectiveness.
  • Evaluated instructional practices regularly through classroom observation cycles aimed at providing feedback for growth as well as identifying areas of strength amongst teaching staff members.
  • Guided strategic planning initiatives to align with institutional goals and drive continuous improvement throughout the organization.
  • Evaluated programs and monitored implementation and compliance with regulations to achieve objectives.

Trainer

Teleperformance
09.2022 - 04.2024
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Provided one-on-one mentoring to help individuals reach their full potential within the organization.
  • Coached employees on best practices, providing constructive feedback to support their professional growth.
  • Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
  • Collaborated with subject matter experts to create accurate training content.
  • Delivered dynamic presentations to facilitate learning and retention among diverse audiences.
  • Conducted comprehensive needs assessments to identify gaps in knowledge and skills, informing future program development.
  • Optimized training delivery schedules, accommodating diverse learning styles and work commitments.
  • Facilitated workshops on advanced communication skills, significantly improving team collaboration.

Customer Service Representative

Quest Diagnostics
08.2017 - 08.2021
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Transporter

University of Kansas Hospital
03.2015 - 08.2017
  • Warmly greeted patients and visitors and made each feel welcome.
  • Developed strong working relationships with customers and coworkers through effective communication skills, contributing to a positive work atmosphere for all parties involved in the transportation process.
  • Exhibited adaptability under changing conditions by adjusting routes and schedules to accommodate unforeseen circumstances, minimizing disruptions to the delivery process.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.

Education

High School Diploma -

Wyandotte High School
Kansas City, KS

Skills

  • Mentoring
  • Training delivery
  • Staff recruitment
  • Innovation management
  • Strong work ethic
  • Teamwork
  • Problem-solving
  • Multitasking
  • Excellent communication
  • Reliability
  • Adaptability and flexibility
  • Documentation skills
  • Professional ethics
  • Team building

Timeline

Academy Manager

Teleperformance
04.2024 - Current

Trainer

Teleperformance
09.2022 - 04.2024

Customer Service Representative

Quest Diagnostics
08.2017 - 08.2021

Transporter

University of Kansas Hospital
03.2015 - 08.2017

High School Diploma -

Wyandotte High School

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Mariah Nicksion