MARIAH NICKSON
Charlotte,NC
Summary
Knowledgeable and dedicated customer support professional with extensive experience in customer service and administration. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Prior job experience includes financial management and clerical duties as well.
Overview
16
16
years of professional experience
Work History
Master Stylist & Receptionist
Tru Stylz
Jacksonville, NC
11.2018 - 12.2020
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Managed bookings to form bonds with loyal customers and remember hairstyle preferences.
- Resolved guest complaints about service or style.
- Processed payments, entering sales in register for prompt customer service.
- Educated customers on products to maximize benefits.
Assistant Manager
Faith Cleaning Services, NC
Charlotte, NC
08.2008 - 09.2018
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Supported staff development and goal attainment by focusing on skill development and job satisfaction.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Mentored team members to enhance professional development and accountability in workplace.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Finance Technician
United States Marine Corps
06.2011 - 11.2014
- Supervised subordinates working in master pay accounts and/or official travel payment functions.
- Provided wisdom and guidance and/or listening ear to help subordinates get through everyday life in order to perform their jobs properly with a healthy well-being.
- Executed core financial processes, operational expenses, administration of bank accounts and account reconciliations.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Updated account information to maintain customer records.
- Effective liaison between customers and internal departments.
Education
Associates of Arts - Psychology
Liberty University
Lynchburg, VA2024
Certification And License - Cosmetology Education
Miller-Motte Technical College - Jacksonville
Jacksonville, NC06.2018
Skills
- Keyboard (10 years at 46 wpm)
- Financial Management
- Customer Service/Human Resources
- Social Media Management (5 years)
- Data Entry (6 years)
- Human Resources (4 years)
- Team Management (4 years)
- Office Management
- Reliability — Expert
- Multitasking Abilities
- Microsoft Office Software Proficiency
- Bookkeeping
- Organization and Time Management
- Sales expertise
- Inbound and Outbound Calling
- Account management
- Administrative support
- Analytical and Critical Thinking
- Strategy implementation
- Written & Verbal Communication
Timeline
Master Stylist & Receptionist
Tru Stylz
11.2018 - 12.2020
Finance Technician
United States Marine Corps
06.2011 - 11.2014
Assistant Manager
Faith Cleaning Services, NC
08.2008 - 09.2018
Associates of Arts - Psychology
Liberty University
Certification And License - Cosmetology Education
Miller-Motte Technical College - Jacksonville
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