Mariah Oakes
Pikeville,TN
Summary
Dynamic and adaptable professional with a proven track record at Gondolas, excelling in customer service and teamwork. Recognized for enhancing guest satisfaction through effective communication and problem-solving. Skilled in managing high-pressure situations while maintaining attention to detail, ensuring a welcoming atmosphere and efficient operations. Committed to continuous improvement and collaboration.
Overview
2
2
years of professional experience
Work History
Cosmetology Training
TCAT
McMinnville, TN
05.2025 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Paid attention to detail while completing assignments.
- Strengthened communication skills through regular interactions with others.
Restaurant Hostess
Gondolas
McMinnville, TN
08.2025 - 02.2026
- Greeted and seated guests promptly, ensuring a welcoming atmosphere.
- Managed reservation system efficiently, optimizing table turnover.
- Coordinated with kitchen staff to ensure timely food delivery.
- Handled guest inquiries and complaints effectively, enhancing satisfaction.
- Maintained cleanliness and organization of host station and dining area.
- Collaborated with servers to streamline service flow during peak hours.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Checked in with servers to confirm preparedness before seating customers.
- Assisted in maintaining a clean and inviting restaurant environment by clearing tables and setting up for the next guests.
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
- Actively monitored restaurant capacity levels throughout the shift, making informed seating decisions to maintain a comfortable dining atmosphere.
Cashier&Food Services
SUBWAY®Restaurants
Spencer, TN
03.2024 - 09.2024
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Maintained cleanliness and organization of work area, ensuring compliance with health standards.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Assisted in inventory management by restocking supplies and monitoring product levels.
- Collaborated with team members to enhance workflow efficiency during peak hours.
Education
Cosmetology
High School Diploma -
04.2025
Homeschooling
Skills
Friendly, positive attitude
Teamwork and collaboration
Customer service
Problem-solving
Time management
Attention to detail
Flexible and adaptable
Dependable and responsible
Verbal communication
Timeline
Restaurant Hostess - Gondolas
08.2025 - 02.2026
Cosmetology Training - TCAT
05.2025 - Current
Cashier&Food Services - SUBWAY®Restaurants
03.2024 - 09.2024
TCAT - , Cosmetology
Home Life Academy - High School Diploma,