Mariah O'Rourke
Woodbridge,VA
Summary
Analytical, detail-oriented professional with 8+ years of experience in providing exceptional customer service in the Finance industry. Outstandingly organized and focused, demonstrating the ability to balance a variety of complex tasks and deadlines in a fast-paced environment with a high degree of accuracy.
Overview
8
8
years of professional experience
Work History
Customer Care Representative (Remote)
Transamerica Retirement Management
07.2023 - Current
- Responding to customer needs through competent customer service and prompt problem-solving.
- Communicating with clients regarding retirement plan provisions/account services, statements, and balances.
- Assisting call-in customers with questions and transactions such as retirement loans, withdrawals, rollovers.
- Helping a large volume of customers every day with a positive attitude and focus on customer satisfaction in a fast paced, high-volume call center environment.
- Navigating multiple computer systems and applications to find information (including, but not limited to: MS office, Outlook, Excel, Teams, Salesforce, etc.)
- Utilizing knowledge in customer service, finance, tech support, retirement accounts and tax liability to better support clients.
Rater (Remote)
Telus International
05.2023 - 10.2023
- Analyzed and provided feedback on website ease of access, validity of information, credibility of sources, and provided ratings to leading search engines.
- Utilized experience in tech, proficiency in internet usage and navigation to accurately select websites that match popular search queries on platforms such as Google.
- Followed standard operating procedures for website rating, following a strict guideline.
Accounting Customer Service Representative
Wegmans Food Markets, Inc
07.2015 - 10.2022
- Provided exemplary customer service, maintaining exceptional verbal and written inter/intra-company communication, promptly answered a constant flow of employee and customer inquiries.
- Managed cash flow with cash orders and deposits to ensure that store operations ran seamlessly, managed accounts receivable, expenses, budgets.
- Performed audits, financial forecasting, schedule forecasting, sales/sales reporting, account reconciliation, discrepancy investigation and resolution.
- Multi-tasked to meet several simultaneous deadlines, complex problem solving, maintained error-free record-keeping as noted by a yearly outside audit.
- Utilized databases to oversee payroll and payroll corrections for 500+ employees.
- As a senior team member, served as team lead in the absence of the supervisor.
Education
No Degree - General Studies
Northern Virginia Community College
Woodbridge, VA06.2014
Skills
- Exemplary Customer Service
- Excellent Verbal & Written Communication
- Critical Thinking & Complex Problem Solving
- Multi-Tasking & Meeting Deadlines
- Accounting & Bookkeeping
- Error-Free Recordkeeping
- Proficiency in Microsoft Programs
- Typing ~70 WPM
- Tech Savvy
- Data Entry
- CRM Software
Languages
English
Native or Bilingual
Spanish
Limited Working
French
Limited Working
Japanese
Elementary
Korean
Elementary
Hobbies
- PC Building & Gaming
- Exploring New Cultures & Cuisines
- Car Restoration & Motorsports
- Outdoor Adventuring
Timeline
Customer Care Representative (Remote)
Transamerica Retirement Management
07.2023 - Current
Rater (Remote)
Telus International
05.2023 - 10.2023
Accounting Customer Service Representative
Wegmans Food Markets, Inc
07.2015 - 10.2022
No Degree - General Studies
Northern Virginia Community College
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