Summary
Overview
Work History
Education
Skills
Timeline
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Mariah Ortiz

Plano,TX

Summary

Resourceful Travel Consultant who is passionate about providing dream experiences in all travel. Strong research background and love of all things travel. Extensive career in hospitality working with clients pursuing unique vacation adventures. Self-motivated employee seeking professional experience to build a career as a dedicated member of the team. Passionate about working in a dynamic environment.

Overview

6
6
years of professional experience

Work History

Travel Advisor

JPMChase Travel
02.2023 - Current
  • Coordinated transportation, accommodations, and itineraries for domestic and international trips for clients based on client's needs, budgets, and expectations.
  • Proficient in researching and booking flights, transportation, hospitality, and accommodating travel excursions
  • Set personal goals to achieve a minimum 37.5% perfection rate per month with a 100% customer satisfaction rate.
  • Achieved an average call quality of 88.15% over the first six months of the year.
  • Overall performance score of 97.0% in 2023.
  • Rapid growth within the company, becoming a help desk advisor and then a Subject Matter Expert (SME).
  • As the Subject Matter Expert, this role has been to coach agents on travel-related topics under my supervisors' guidance. Additionally, analyzed a specific company loss, investigated how it occurred, and determined whether it was a true loss for the company or our product suppliers.
  • Analyzed company loss and investigated how it occurred.
  • Member of the Take Flight Crew and accepted to an analyst team.

Logistics Analyst

DHL Express International specialist
09.2020 - 02.2024
  • Researched and coordinated service recovery operations of missing shipments with service partners.
  • Coordinated to hold targeted shipments directed by United States Customs and Border Protection.
  • Cooperated with the federal US customs division to collect Federal Customs Duties.
  • Processed non-conveyable/conveyable freight and ensured all criteria were met.
  • Monitored inventory control and failed checkpoints.
  • Conduct inspections on 100% of unknown shipments and ensure that the freight is following safety control.
  • Managed direct transfers to the United States Post Office.
  • Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
  • Qualified to train in all seven positions available in the facility. Provided training on new systems and process improvements to promote adoption among team members within the logistics department.

Customer Support

Dallas Safety Supplies
01.2019 - 08.2020
  • Shipping preparation and correspondence with vendors to regulate inventory. Managed approximately 30 incoming calls, emails, and faxes per day from merchants.
  • Planned and scheduled project timelines while managing project budgets and equipment.
  • Performed various administrative duties.
  • Customer service representative and business marketing specialist.
  • Implemented new procedures that streamlined workflows while maintaining high-quality standards for customer support services.
  • Managed staffing levels according to business needs, optimizing resources while maintaining high-quality customer support services at all times..

Education

No Degree - Health Sciences

Weatherford College
Weatherford, TX
12.2019

No Degree - Health Sciences

Midwestern State University
Wichita Falls, TX
05.2018

Skills

  • Microsoft Word
  • Microsoft Excel
  • Typing (60 words per minute)
  • Detail-oriented
  • Digital Merchandising
  • Action Taker
  • Proven Leader
  • Motivator
  • Excellent time management
  • Clear communication (verbally/ written)
  • Travel industry experience
  • Organizational capabilities
  • Expert destination knowledge
  • Trained on GDS- Worldspan, Call Center Software, Help Desk tools, and Predictive dialer

Timeline

Travel Advisor

JPMChase Travel
02.2023 - Current

Logistics Analyst

DHL Express International specialist
09.2020 - 02.2024

Customer Support

Dallas Safety Supplies
01.2019 - 08.2020

No Degree - Health Sciences

Weatherford College

No Degree - Health Sciences

Midwestern State University

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Mariah Ortiz