Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
Languages
References
Timeline
Generic

Mariah Ortiz

Bakersfield,CA

Summary

Versatile manager with background in coordinating diverse teams and managing complex projects. Skilled in strategic planning, operational improvement, and fostering collaborative environments. Demonstrated ability to enhance efficiency and productivity while maintaining high standards of quality. Successfully implemented innovative solutions that resulted in positive organizational changes. Dynamic food service professional with excellent teamwork and skill in learning new tasks quickly. Highly knowledgeable in ingredient preparation, including slicing and cutting techniques. Comes equipped with several years of related experience.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Shift Manager/Key Holder

McDonald’s
Bakersfield, CA
03.2021 - 01.2025
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Assigned work and monitored performance of project personnel.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.
  • Resolved customer complaints promptly and professionally while maintaining a positive attitude towards customers.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Monitored inventory levels to ensure sufficient stock was available at all times.
  • Managed shift operations by delegating tasks among team members in order to maximize efficiency.
  • Developed strategies for increasing customer satisfaction ratings.
  • Assisted in leading and motivating a team of 10+ employees to ensure excellent customer service.
  • Provided training on store policies, procedures, and standards to new hires and existing staff.
  • Operated grills, fryers and broilers to cook items to quality guidelines.
  • Cleaned kitchen equipment, surfaces, utensils and dishes.
  • Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
  • Sanitized workstation at end of shift to minimize risk of salmonella and other food-borne illnesses.
  • Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
  • Ensured proper opening and closing procedures were followed daily.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Adhered to food safety standards when storing and preparing foods.
  • Inspected kitchens for sanitary conditions before the start of each shift.
  • Retained consistent quality and high accuracy when preparing identical dishes every day.
  • Replenished food items from inventory and rotated ingredients.
  • Provided guidance to junior cooks regarding food preparation methods and techniques.
  • Monitored temperatures of prepared food and cold-storage areas.
  • Resolved customer complaints regarding food quality or services provided.
  • Set up work stations prior to opening to minimize prep time.
  • Maintained clean and orderly appearance throughout kitchen and dining area.

Detailer/Cashier/Cook/Barista

Red Carpet Car Wash & Lube Center
Bend, OR
12.2018 - 06.2020
  • Sanitized interior surfaces such as dashboards, consoles, door panels.
  • Maintained cleanliness of the shop area while working on vehicles.
  • Customized detailing services based on vehicle condition and customer requests.
  • Cleaned and polished vehicle windows.
  • Kept detailed records of services performed on each vehicle for billing and tracking purposes.
  • Maintained cleanliness and presentation of stockroom and organized chemical racks by size, style and color for visual appeal.
  • Swept, shoveled or vacuumed debris or salvageable scrap into containers and removed from work areas.
  • Washed wide range of vehicles each day.
  • Assisted in loading large items into customer's trunks upon request.
  • Maintained a safe work environment by adhering to all safety protocols and procedures.
  • Inspected vehicles for any damage prior to detailing.
  • Operated cash register to process customer transactions accurately and efficiently.
  • Sold store items and vehicle services to customers.
  • Monitored fuel pumps to ensure proper functioning and safety regulations were followed.
  • Greeted customers and took orders for coffee drinks, food items, and other beverages.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Operated cash registers to process customer payments.
  • Demonstrated techniques on using multiple beverage machines with new team members.
  • Collaborated with team members to ensure efficient workflow and high-quality service during peak hours.
  • Memorized official and off-menu coffee and tea preparations.
  • Gave samples of popular coffee and tea blends to create sales opportunities.
  • Maintained clean and organized workspace, enabling coworkers to locate resources and product.
  • Participated in coffee tasting and evaluation to enhance product knowledge and menu development.
  • Followed health, safety and sanitation guidelines to pass state inspections.
  • Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
  • Stocked customer service stations with paper products or beverage preparation items.
  • Ordered and received supplies to restock beverage items.
  • Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
  • Placed orders with suppliers for delivery of products required for daily operations.
  • Monitored inventory levels of supplies and restocked when necessary.
  • Labeled containers of milk for use in coffee drinks according to expiration dates.
  • Described menu items to customers and suggested appealing products.
  • Created complex, hand-crafted beverages based upon customer preferences.
  • Utilized POS system to receive and process customer payments.
  • Prepared sandwiches to order using ingredients such as breads, meats, cheeses and condiments.
  • Made meals in accordance with company standards and requirements.
  • Sanitized workstation before and after shift to prevent illness and food contamination.
  • Monitored supply inventory and rotated stock to maintain optimal freshness and reduce waste.
  • Portioned food onto plates, added garnishes and sauces and handed off to wait staff for serving.
  • Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
  • Organized storage areas neatly so that products were easy accessible when needed.
  • Cleaned and prepared various foods items, such as meats, vegetables, fruits, soups and salads for cooking or serving.
  • Safely operated ovens, grills, and other kitchen equipment to minimize accidents.
  • Handled advanced thawing and food pre-preparation for upcoming meals.
  • Recognized by management for providing exceptional customer service.
  • Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Worked with cross-functional teams to achieve goals.

Education

Some College (No Degree) - Culinary

Bakersfield College
Bakersfield, CA

Skills

  • Employee motivation
  • Effective leadership
  • Store maintenance
  • Health and safety
  • Team management
  • Drawer balancing
  • Customer service
  • POS operations
  • Store organization
  • MS office
  • Quality control
  • Verbal and written communication
  • Decision-making
  • Training and development
  • Reporting and documenting
  • Attention to detail
  • Critical thinking
  • Time management
  • Google drive
  • Multitasking
  • Active listening
  • Good judgment
  • Adaptability and flexibility
  • Problem resolution
  • Goal setting
  • Calm under pressure
  • CPR

Affiliations

  • Love being active
  • Animal lover
  • Appreciate self care
  • Would rather be outdoors with nature

Accomplishments

  • Completed Kern Energy and Ag Academy and recognized by the Mayor of Bakersfield

Certification

  • Food Handlers card

Languages

English
Professional
Spanish
Native/ Bilingual

References

#1 Janiah Bolden

(661)932-1923

1701 Oswell st Bakersfield,Ca 93306

#2 Mark Pemberton

(661)448-0059

709 Washington St Bakersfield,Ca 93307

#3 Angela Fassett

(541)480-6598

235 SE 3rd st Bend,Or 97702

Timeline

Shift Manager/Key Holder

McDonald’s
03.2021 - 01.2025

Detailer/Cashier/Cook/Barista

Red Carpet Car Wash & Lube Center
12.2018 - 06.2020

Some College (No Degree) - Culinary

Bakersfield College

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Mariah Ortiz