Mariah Ortiz
Atwater,CA
Summary
Friendly and dependable team member with 3+ years of experience in fast food service and customer focused roles. Skilled in handling high volume environments, transactions, and creating positive customer experiences. Known for strong communication, teamwork, and staying calm under pressure.
Overview
3
3
years of professional experience
Work History
Agent
Patelco Call Center
Merced, CA
03.2026 - Current
- Handled high volume calls, maintaining professionalism and providing timely solutions
- De-escalate difficult situations and provide positive customer experiences
- Build trust with members through clear communication and support
- Assisted customers with account needs, transactions, and resolved issues to enhance satisfaction
Crew Member/Certified Trainer
Raising Cane's
Ceres, CA
07.2023 - 03.2026
- Trained new employees on customer service and daily operations, contributing to effective onboarding
- Provided fast, friendly service in high-energy, team-based environment, enhancing customer satisfaction
- Processed cash transactions accurately and efficiently, ensuring smooth operations
- Maintained cleanliness and food safety standards
Seasonal Warehouse Associate
Amazon Fulfillment
Tracy, CA
11.2025 - 01.2026
- Ensured organization and accuracy in inventory management
- Operated effectively in fast-paced, high-volume warehouse environment
- Partnered with team members to achieve daily operational targets
Baker-Shift Lead
Crumble Cookie
Turlock, CA
08.2024 - 10.2024
- Led closing shifts and supported team operations during busy hours
- Prepared products while maintaining consistency and quality
- Managed nightly deposits and ensured store organization
- Provided friendly service and handled customer interactions
Education
Pharmacy Technician Certification - Online
Stepful
Online07-2025
High School Diploma - Atwater, CA
Atwater High School
Atwater, CA06-2023
Skills
- Customer Service
- POS systems
- Cash handling
- Employee training
- Food Safety
- Cleanliness
- Fast Paced Team Environment
- Multi-Tasking
- Time Management
- Effective communication
- Relationship building
- Teamwork
- Conflict Resolution
References
- Daisy Martinez, (209)-205-8222
- Antonia Herrera, (209)-676-0471
Timeline
Agent
Patelco Call Center
03.2026 - Current
Seasonal Warehouse Associate
Amazon Fulfillment
11.2025 - 01.2026
Baker-Shift Lead
Crumble Cookie
08.2024 - 10.2024
Crew Member/Certified Trainer
Raising Cane's
07.2023 - 03.2026
Pharmacy Technician Certification - Online
Stepful
High School Diploma - Atwater, CA
Atwater High School