Mariah Osborne
Knoxville,TN
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
16
16
years of professional experience
Work History
Lead Bank Teller
Regions Bank
03.2022 - Current
- Trained junior tellers in best practices for client interactions, upholding excellent standards of service quality across the team.
- Mentored and trained new tellers on bank procedures and customer service standards.
- Oversaw teller staff scheduling to maintain appropriate coverage during business hours.
- Established rapport with new clients to increase satisfaction and loyalty.
- Monitored and verified suspicious activity on customer accounts.
- Received loan and utility payments, sending funds to correct destinations.
- Improved operational efficiencies by identifying areas for process improvement and implementing changes as needed.
- Wrote and distributed customer correspondence.
- Implemented security measures to protect bank assets, reducing instances of fraud and theft.
- Conducted regular audits of teller cash drawers, ensuring proper handling procedures were followed at all times.
- Enhanced client relationships with personalized service and tailored banking solutions.
- Maintained friendly and professional customer interactions.
- Received mortgage, loan or public utility bill payments, verifying payment dates and amounts due.
- Increased customer satisfaction by providing efficient and accurate transaction processing.
- Reduced errors and discrepancies, ensuring all transactions were accurately recorded and reported.
- Counted, verified and handled bank deposits and armored car transactions.
- Provided exceptional customer service, consistently receiving positive feedback from clients and supervisors alike.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Performed account maintenance by closing out accounts and changing customer addresses.
Mail Sorter
US Post Office
11.2022 - 01.2023
- Received and sorted incoming mail, ensuring accurate delivery to intended recipients.
- Released registered and special delivery letters and packages to designated recipients and obtained signatures for release.
- Performed routine maintenance on equipment to prevent downtime.
- Streamlined mail distribution process by effectively utilizing barcode scanning technology.
Appointment Coordinator
Tennessee School Of Beauty
05.2022 - 11.2022
- Assisted with training new staff members on proper appointment coordination procedures and best practices.
- Enhanced customer satisfaction by promptly addressing concerns and providing clear information on appointment details.
- Optimized organizational processes by effectively managing crew schedules while adhering to contractual restrictions.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Reduced no-show rates with consistent follow-up calls and email reminders to clients.
- Scheduled appointments for customers in person or over telephone.
- Directed telephone calls to appropriate parties.
- Monitored and optimized inventory, and reordered materials as required.
- Managed high call volume while maintaining professionalism and accuracy in appointment bookings.
- Maintained up-to-date records of client information, ensuring accurate scheduling and contact details.
Area Business Manager
Dillards Department Store
08.2013 - 08.2020
- Analyzed market trends and competitor activities, adjusting strategies to maintain a competitive edge.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Implemented efficient territory management practices, optimizing resource allocation and coverage.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Established clear performance metrics for the sales team, driving accountability and focus on results.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Collaborated with cross-functional teams to ensure seamless product delivery and customer satisfaction.
- Leveraged CRM systems effectively to manage customer interactions efficiently track progress towards goals more easily evaluate overall performance.
- Organized promotional events and interacted with community to increase sales volume.
- Managed a team of sales representatives, providing coaching and guidance to improve performance and achieve targets.
Part-Time Sales Associate
Hollister Co
08.2008 - 05.2010
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Monitored customers for signs of security concerns and escalated issues to management.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Education
Associate of Science - Bussiness
Pellissippi State Community College
Knoxville, TNSkills
- Data Entry
- Accounting familiarity
- Confidentiality and Data Protection
- Presentation Preparation
- Document and File Management
- High Volume Phone Inquiries
- Verbal Communication
- Data organization
- File Organization
- Relationship Building
- Customer Service
- Multitasking and Time Management
Activities
Project-Grad Respresentative
References
- Sepideh Goforth, 423-381-9099
- Yasmin Fraze, 865-548-9745
- Dionta Moore, 865-283-6731
Timeline
Mail Sorter
US Post Office
11.2022 - 01.2023
Appointment Coordinator
Tennessee School Of Beauty
05.2022 - 11.2022
Lead Bank Teller
Regions Bank
03.2022 - Current
Area Business Manager
Dillards Department Store
08.2013 - 08.2020
Part-Time Sales Associate
Hollister Co
08.2008 - 05.2010
Associate of Science - Bussiness
Pellissippi State Community College
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