Mariah Pearson
Ogdensburg,United States
Summary
Insightful manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Talented leader with analytical approach to business planning and day-to-day problem solving. Offering history of success coordinating and monitoring operations across various departments. Effective leader and problemsolver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed, with hardworking mentality to maintain quality of services and products.
Overview
11
11
years of professional experience
Work History
Operations Assistant
North Star Health Alliance - Carthage Hospital
2024.05 - Current
- Solve problems timely and effectively, ensuring customer satisfaction.
- Assist operations manager with planning of routine operations and special projects.
- Manage and maintained file system covering expenses, reports, and support documentation.
- Prepare and deliver operational performance reports to inform management.
- Handle Call In process and schedule changes across multiple organization.
Strategic Operations Manager
Parker Communications, LLC
2023.08 - 2024.01
- Working with our Airtable Consultant to design, create, test and implement various software tools/improvements
- I met with team members to gather information on process improvements and worked daily with the consultant to meet their needs
- Learning business function, including technology with the ability to apply that knowledge at a strategy and system level
- Managed and led multiple change initiatives across the company
- Assess operational enablement needs working closely with all key stakeholders (both internally and externally) and updating plans as needed
- Identify business operational areas that need improvements and propose appropriate action plans
- Participate in business planning meetings and prioritize business needs and set business goals
- Managing contactor compliance and onboarding
- Overseeing and performing key functions for customer invoicing
- Responsible for planning, organizing, and managing resources to bring about the successful completion of specific project goals and objectives.
Project Coordinator
Parker Communications, LLC
2023.01 - 2023.08
- Sourcing and keeping up to date records to various contractors
- Negotiating rates and project timelines with contractors
- Keeping accurate documentation of contractor costs for proper charge backs
- Worked with our President and Vice President to bid customer projects and deliver accurate project timelines
- Communicating project timelines and expectations to stakeholders, contractors and customers
- Engaging with homeowners to ensure satisfaction with final project completion
- Mitigating risk to project timelines and quality
- Handling customer complaints and diligent process documenting
- Supporting in the field inspectors and QC personnel to respond to real time issues
- Ensuring proper project closeout documentation and timeline delivery to the customer.
Project Coordinator
National Pavement, Inc
2022.03 - 2022.12
- Sourcing and keeping up to date records to various contractors
- Negotiating rates and project timelines.
Research and design of project proposals. This included using various measure tools, Microsoft
applications, contractor negotiations and proofreading. - Communicating timelines and expectations to stakeholders, contractors and customers.
- Engaging with store owners to ensure satisfaction with final project completion.
- Mitigating risk to project timelines and quality.
- Handling customer complaints and diligent process documenting.
- Ensuring proper project closeout documentation and timeline delivery to the customer.
- Completing accurate and timely invoicing.
Manager, Guided Transcription
Allyant
2017.08 - 2022.03
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs
- Evaluated report data to proactively adjust and enhance transcription operations
- Evaluated employees' strengths and assigned tasks based upon experience and training
- Monitoring and directing them in the completion of their tasks
- On boarded new employees, including training, mentoring and new hire documentation
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
Project Coordinator
Allyant
2013.12 - 2017.08
- Developed and initiated projects, including managing costs, schedule and performance
- Modified and directed project plans to meet organizational needs
- Identified plans and resources required to meet project goals and objectives by setting realistic timelines and checkpoints
- Eliminated discrepancies by reviewing performance, status and safety adherence
- Updated operational methods, oversaw accounting procedures, tracked information and compiled data to improve efficiency
- Developed executive presentations and reports to facilitate project evaluation and process improvement
- Orchestrated projects within strict timeframes and budget constraints by solving complex problems and working closely with senior leaders.
School Board Clerk
Ogdensburg City School District
2015.07 - Current
Education
High School Diploma w/Honors -
Ogdensburg Free Academy
06.2008
Skills
- Microsoft Suite
- Jira
- Airtable
- Panda Docs
- Operations Management
- New Employee Hiring
- Staff Training and Development
- Compliance Monitoring
- Customer Engagement
- Training and mentoring
- Business Forecasting
- Project Management
References
- Director, Transcription Services, dgoyette@allyant.com
- President, Parker Communications, LLC, jparker@parkercomm.com
Timeline
Operations Assistant
North Star Health Alliance - Carthage Hospital
2024.05 - Current
Strategic Operations Manager
Parker Communications, LLC
2023.08 - 2024.01
Project Coordinator
Parker Communications, LLC
2023.01 - 2023.08
Project Coordinator
National Pavement, Inc
2022.03 - 2022.12
Manager, Guided Transcription
Allyant
2017.08 - 2022.03
School Board Clerk
Ogdensburg City School District
2015.07 - Current
Project Coordinator
Allyant
2013.12 - 2017.08
High School Diploma w/Honors -
Ogdensburg Free Academy
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