Mariah Popham
Riverside,IA
Summary
Proven leader with a track record of workflow optimization and strategic planning at the University of Iowa Hospital and Clinics. Excelled in staff management and problem-solving, enhancing operational efficiency and team collaboration. Skilled in computer applications and customer service, consistently achieving significant improvements in client relations and internal processes. Highly skilled Clerk delivering excellent communication. Seasoned clerical employee talented in spotting typographical errors and producing high-quality documents. Organized worker with pride in professional work. Organized Clerk with excellent administrative skills. Proficient in filing, alphabetizing and working with customers. Possesses understanding of operation of office equipment and programs including Epic.
Overview
4
4
years of professional experience
Work History
Clerk
University of Iowa Hospital and Clinics
12.2022 - Current
- Schedule multiple patients for multiple appointments
- Coordinated appointments accurately
- Acted as a scheduling liaison
- Contacted patients and appropriate staff with scheduling changes
- Scheduled faculty add ons through template changes
- Expressed various ideas of how to operate our system more smoothly
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Interacted with customers by phone, email, or in-person to provide information.
- Produced high-quality communications for internal and external use.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Assisted with onboarding of new employees.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
Lead Teacher
Lionheart Early Learning Center
09.2021 - 12.2022
- Guided student teachers and teaching aides in classroom management, leading by example and thoroughly answering questions.
- Planned and implemented different daily activities to enhance overall development and growth of every student.
- Increased student involvement in program offerings through strategic redesign of program processes and methods.
- Chose optimum curriculum for each class and devised creative daily lesson plans to meet requirements and needs of different learners.
- Communicated frequently with parents about student growth and progress, recommending at-home reinforcement to support struggling students.
- Developed and optimized rich learning environment by capitalizing on diverse engagement strategies and enriching teaching techniques.
Director
Bright Star Daycare
09.2020 - 09.2021
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Spearheaded innovative approaches to resource allocation and strategic planning.
- Drafted and distributed reports to assist board members with critical business decisions.
- Formed strategic partnerships and connected with potential clients to drive business development.
Education
Associate of Arts - Early Childhood Education
Ashford University
05.2019
High School Diploma -
Washington High School
Washington05.2013
Skills
- Organizational abilities
- Report Preparation
- Meeting Coordination
- Management Coaching
- Assessments
- Best Practices Implementation
- Staff Management
- Critical Thinking
- Call Management
- Account Management
- Computer Skills
- Problem-Solving
- Staff Coordination
- Attention to Detail
- Patient Registration
- Customer Service
- Effective Multitasking
- Client Relations
- Workflow Optimization
- Strong Work Ethic
- Teamwork and Collaboration
- Schedule Coordination
Timeline
Clerk
University of Iowa Hospital and Clinics
12.2022 - Current
Lead Teacher
Lionheart Early Learning Center
09.2021 - 12.2022
Director
Bright Star Daycare
09.2020 - 09.2021
Associate of Arts - Early Childhood Education
Ashford University
High School Diploma -
Washington High School
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