Mariah Prestage

• Deals with Court officials, officers of the Court, complainants or their representatives, and the public regarding questions that deal with claims, civil judgments, and the status of petitions, indictments, or other legal matters.
• Reviews a wide variety of legal documents pertaining to civil and criminal matters to determine accuracy, completeness and conformance with legal requirements for recording, reporting, and filing.
• Handles requests for legal information and determines appropriateness of its release.
• Prepares, processes, files, and distributes legal documents.

Receives, verifies, posts, and records payments submitted for wage garnishments and levies.

• Counts cash, checks, and other payment transmittals; calculates total and compares records and receipt totals in order to verify, balance, and reconcile totals, and ensure all monies are accounted in an accurate and complete manner.
• Maintains legal records, including the use of computerized record keeping systems.

• Answer phone calls and/or respond to faxes and emails from the public and community-based organizations with questions, concerns, or changes to report regarding public assistance benefits.

• Acquire and maintain expert knowledge of the continuously changing program guides, rules, and protocols set forth by the county or state regarding assistance of food, cash, housing and medical insurance and various other programs.

• Intake and process Paystubs, child support documents, sworn statements, medical deductions, lease agreements to a manual budget to reflect benefit amount for customer.

• Focus on resolving customer concerns to the fullest extent possible, to minimize the number of messages sent to the family resource centers

• Authenticate calls to verify caller’s identity, an authorized/key person prior to discussing any confidential information

• Read, interpret and explain local program regulations, requirements, legal rights, and responsibilities to customers.

• Receive and respond to questions and complaints from customers and agencies while adhering to call timelines

• Communicates with clients, opposing counsel, opposing parties for collection of payment.
• Monitors actual income and expense and develops projections in order to authorize or extend financial commitments.
• Identifies and researches variances and trends and brings to attention of supervisor for discussion and resolution.
• Projects future budget performance based on knowledge of assigned operations.
• Troubleshoots problems, including research of pertinent facts and interacts with appropriate staff to achieve resolution.
• Determines when budget adjustments are required and prepares in accordance with company financial guidelines.
• Assists in local planning of short and long term budgets by compiling and organizing data for use in forecasts.
• Provides information to staff regarding company financial policies and procedures.
• Assists staff in financial transactions such as payments, refunds, and paying invoices.
• Coordinates purchasing activities and interfaces with vendors as required.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Answered phone promptly and directed incoming calls to correct offices.
• Kept reception area clean and neat to give visitors positive first impression.
• Prepare and maintain all conference rooms for daily meetings.
• Responsible for inputting and editing timesheets for all Attorneys and respective staff.
• Sort, receive and distribute all fax and mail corespondence for all Attorneys and paralegals.

• Oversee all cashiers, transactions and orders on the sales floor.
• First line of contact with any customer service issues arising
• Stock and rotate inventory regularly, provided accurate and appropriate information to management regarding placing orders for inventory.
• Conducted regular performance evaluations for cashiers, setting clear expectations and providing constructive feedback to support professional growth.