Mariah A. Purnell
Salt Lake City,UT
Summary
An outgoing professional seeking a stable position at a progressive company. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
Work History
Sales Representative
REI
07.2022 - Current
- Manage customer accounts to secure customer satisfaction and repeat business.
- Train and mentored new sales representatives.
- Retain excellent client satisfaction ratings through outstanding service delivery.
- Communicated with customers and staff politely and professionally to uphold store standards.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Operated cash register to accurately process and record customer payments.
- Addressed customer complaints and concerns, providing mutually beneficial solutions.
- Retrieved items for customers and verified prices.
- Stocked shelves and organized merchandise displays for easy retrieval.
- Collected shopping carts from parking lot and returned to stand to keep lot organized.
- Rotated products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
- Pleasantly greeted customers and provided prompt and courteous service.
- Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
- Learned duties for various positions and provided backup at key times.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Identified and resolved discrepancies and errors in customer accounts.
Client Service Specialist
Kitsap Bank
08.2021 - 07.2022
- Accurately and efficiently processes and records routine transactions for Bank clients including cashing checks, accepting deposits and withdrawals, processing credit card and loan payments, and money transfers
- Actively participates in efforts to gain and deepen client relationships by seeking opportunities to discuss and offer Kitsap Bank products and services as a solution for client’s needs referring them to appropriate support staff when needed
- Discusses consumer and commercial products, quotes product rates when appropriate
- Assists with branch and/or drive-up opening and closing procedures
- Assists clients with safe deposit box services
- Processes payments and key deposits and refunds
- Researches and responds to client inquiries, verifies account information, resolves client concerns or refers them to management as necessary
- Actively learns, demonstrates and fosters the Kitsap Bank corporate culture in all actions and words
- Develops, maintains and demonstrates a basic knowledge of current Bank products and services
- May perform or back up vault and ATM duties
- Performs all responsibilities in accordance with bank policies and complies with all security procedures, compliance regulations and safety procedures
- Maintain the safety and confidentiality of client information.
- Provided knowledgeable service and support for all customer needs.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Member service representative
Navy Federal Credit Union
11.2018 - 03.2020
- Analyze, research and resolve problems and discrepancies related to member accounts/loans
- Assist members with submitting consumer loans, overdraft protection and credit card applications
- Advise current and prospective members about Navy Federal's products and services
- Ensure cash and other negotiable instruments are handled properly
- Identify opportunities to cross service products and increase product penetration
- Perform platform banking functions
- Assist level I team members
- Understand and comply with federal and other regulations relating to financial products and services
- May assist with Branch Office vault opening, closing and balancing procedures
- May serve as a Branch Office and/or ATM vault custodian
- Perform other duties as assigned
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled complaints with prompt, courteous service to uphold professional reputation.
Teller
First Bank of Colorado. Arapahoe and Parker Location
09.2017 - 05.2018
- Responsible for greeting customers
- Counting money and maintaining no more than $10,000 in my unit at once
- Responsible for product knowledge and communicating accurate information
- Frequently operates a computer and other office machinery, such as a calculator, copy machine, and computer printer
- Constantly communicates with customers, coworkers, and management in-person and on the phone
- Balancing unit every night
- Processing personal and commercial transactions, and provides fast and friendly customer service.
Member services representative
YMCA
06.2016 - 08.2017
- Responsible for the care and memorable experience of the members
- Issues guest passes and enters new units into the system
- Scans member’s into the facility and makes sure none members are filling out proper paperwork to enter
- Respond to members' needs
- Contact appropriate personnel when necessary
- Handle complaints in a courteous manner
- Use appropriate forms to communicate concerns or praise.”
- Provide accurate membership information and requirements in the absence of membership staff.”
- Opening or Closing of the Welcome Center.
Education
High School Diploma -
Science And Math Institute
Tacoma, WA06.2013
Skills
- Technical Specifications
- Explaining Instructions
- Cash Counting
- Problem-Solving Strengths
- Cash Register Operations
- Efficient Service
- Customer Inquiries
- Performance Improvement
- Membership Retention
- Outreach Initiatives
- Operational Efficiency
- Retail Knowledge
- Troubleshooting Technical Issues
- Advising and Coaching
- Technological Knowledge
- Professional Relationships
- Upselling Techniques
- Complex Problem-Solving
- Sales Expertise
- Reading Comprehension
- Conflict Resolution Techniques
- Payment Processing
Timeline
Sales Representative
REI
07.2022 - Current
Client Service Specialist
Kitsap Bank
08.2021 - 07.2022
Member service representative
Navy Federal Credit Union
11.2018 - 03.2020
Teller
First Bank of Colorado. Arapahoe and Parker Location
09.2017 - 05.2018
Member services representative
YMCA
06.2016 - 08.2017
High School Diploma -
Science And Math Institute