Mariah Quarells
Chicago,IL
Summary
Dependable and outgoing worker who provides fast, high-quality customer service to guests in all customer service settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
4
4
years of professional experience
Work History
Server
Ron of Japan
09.2023 - 01.2024
- Creating a welcoming atmosphere through exceptional interpersonal skills and a thorough understanding of customer preferences
- Skilled in menu knowledge, accurately taking and delivering orders, and ensuring timely and efficient service
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Hostess
Tio Luchos
05.2023 - 09.2023
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Created a working system that eased the reservation and table request for servers.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
Personal Assistant
G-class Cuts
02.2022 - 12.2022
- Maintained a daily calendar (both personal and professional) and ran errands
- Managed travel arrangements including flights, accommodations, and itineraries for smooth business trips.
- Coordinated events and functions with attention to detail ensuring successful execution.
- Facilitated smooth office operations by managing supplies inventory and overseeing maintenance requests.
- Contributed to a positive work environment through professional demeanor and strong interpersonal skills.
Customer Service Representative
Kohls
03.2020 - 01.2022
- Ensuring each item in-store was presented neatly and fashionably in a timely manner
- Assist with Front End Operations including but not limited to personal contact with customers, ensuring that each guest has a fast, friendly, checkout, and stage merchandise for the sales floor
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Education
Bachelor of Arts - Film And Video Production
F.I.R.S.T Institute
Chicago, IL05.2026
High School Diploma -
Ruskin High School
Kansas City, MO05.2022
Skills
- Multi-task oriented
- Team builder
- Communication
- Vision and Strategic thinker
- Safe Food Handling
- Product Knowledge
- Problem Resolution
- Point of Sale Operation
- High-Volume Dining
- Guest Relations Management
- Inbound Customer Service
Timeline
Server
Ron of Japan
09.2023 - 01.2024
Hostess
Tio Luchos
05.2023 - 09.2023
Personal Assistant
G-class Cuts
02.2022 - 12.2022
Customer Service Representative
Kohls
03.2020 - 01.2022
Bachelor of Arts - Film And Video Production
F.I.R.S.T Institute
High School Diploma -
Ruskin High School
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