Mariah Quiroz
Hesperia,CA
Summary
Proven track record in enhancing operational efficiency, notably at Amazon XLX7, by leveraging expertise in inventory management and workflow optimization. Skilled in pallet jack handling and fostering teamwork, I excel in fast-paced environments, consistently delivering quality outcomes. Demonstrated adaptability and problem-solving abilities contribute to measurable improvements in workplace safety and process streamlining.
Overview
3
3
years of professional experience
Work History
Inbound Warehouse Associate
Amazon XLX7
12.2023 - Current
- Improved warehouse efficiency by organizing and maintaining a clean, safe work environment.
- Streamlined inbound processes by accurately receiving, sorting, and storing incoming shipments.
- Reduced order processing time with diligent inspection of inventory for damages or discrepancies.
- Actively participated in continuous improvement initiatives aimed at optimizing warehouse operations and workflow processes.
- Completed basic mathematical calculations to check weights and dimensions of shipments.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Employed various tools and equipment to find solutions to difficult or complex issues.
- Researched and extracted data to complete tasks.
Cashier Assistant
Big Lots Stores, Inc.
08.2022 - 12.2022
- Met customer needs through polite, friendly and attentive service.
- Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
- Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
- Helped customers complete purchases, locate items, and join reward programs.
- Cleaned, swept, mopped, and disinfected shop area to maintain customer safety and health.
- Worked with other associates to support cashiers and management needs.
- Demonstrated flexibility by working various shifts including weekends, holidays or evenings when required.
- Bagged items securely to minimize breakages and reduce losses.
- Removed trash, swept, and mopped floors for professional appearance.
- Assisted with restocking shelves and inventory management to keep the store well-stocked and appealing to customers.
- Handled high-pressure situations effectively during peak hours while maintaining a professional demeanor towards customers and colleagues.
- Addressed and resolved complaints quickly to maintain customer satisfaction.
- Collaborated with team members to maintain a positive work environment and boost employee morale.
- Retrieved items for customers and verified prices.
- Answered questions about store policies and addressed customer concerns.
- Replenished shelves regularly to meet customer demand and maximise sales.
- Trained new cashier assistants in company policies, procedures, and best practices for optimal performance.
- Trained new cashier team members in customer service and money handling processes.
- Contributed to increased sales by offering relevant product suggestions during checkout interactions.
- Monitored store for suspicious activity and reported security concerns for prompt action.
- Increased store loyalty by engaging customers with friendly and helpful service.
Pizza Maker
Marco's Pizza
03.2022 - 07.2022
- Topped pizzas with right ingredients based on orders utilizing recipe-directed amounts and distribution methods.
- Rolled and shaped dough to correct sizes and shapes based on orders to fit in oven and cook evenly.
- Learned and memorized menu items and specials to provide accurate and up-to-date information to kitchen staff.
- Prepared raw materials for cooking by cutting vegetables and preparing dough.
- Developed strong time management skills by juggling multiple orders during peak hours without compromising quality.
- Monitored and maintained clean working areas and cooking surfaces.
- Used pizza cutter to slice pizzas according to size and customer specifications.
- Maintained a clean and organized workspace for efficient pizza making, ensuring optimal productivity.
- Handled cash register operations by applying coupons, giving customer totals, and processing cash and credit card payments.
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Utilized excellent communication skills when interacting with customers, addressing their needs, and resolving any issues promptly.
- Enhanced customer satisfaction by consistently preparing high-quality pizzas according to company standards and customer preferences.
- Monitored pizzas throughout cooking process to deliver correct doneness and prevent burning or undercooking.
- Achieved consistent positive reviews from customers by delivering exceptional service and high-quality products.
- Implemented creative problem-solving techniques when faced with equipment malfunctions or unexpected challenges during busy shifts.
- Trained new staff in pizza-making techniques, elevating overall team performance.
- Prioritized strict adherence to food safety regulations, maintaining a clean work area free from cross-contamination risks at all times.
Education
High School Diploma -
Mojave River Academy
Hesperia, CA06-2023
Skills
- Warehouse safety
- Pallet jack handling
- Labeling accuracy
- Heavy lifting
- Stock counting
- Time management
- Safety procedures
- Teamwork and cooperation
- Self-motivated and independent
- Effective communication
- Certified forklift driver
- Inspection and quality control
Timeline
Inbound Warehouse Associate
Amazon XLX7
12.2023 - Current
Cashier Assistant
Big Lots Stores, Inc.
08.2022 - 12.2022
Pizza Maker
Marco's Pizza
03.2022 - 07.2022
High School Diploma -
Mojave River Academy
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