MARIAH QUIROZ
Fort Worth,US
Summary
Motivated professional with a proven track record of establishing positive working relationships, resolving complex problems, and earning customer loyalty. Adapts quickly to changing seasonal demands, needs, and priorities. Demonstrates empathy, dependability, and enthusiasm for ensuring customer satisfaction. Proactively addresses technical issues head-on, develops efficient solutions, and implements corrections promptly. Skilled in utilizing strong verbal and written communication abilities, analytical problem-solving skills, and a decisive nature to effectively address and resolve issues.
Overview
11
11
years of professional experience
Work History
Clinical Customer Service Representative
American Specialty Health
09.2019 - 11.2024
- Answering inbound calls for practioners and members and sometimes doing outbound calls when necessary
- Providing excellent customer service at all times, including responding to customer inquiries and ensuring that they were resolved
- Entering customer interaction details into ashcore to track requests, document problems, and record solutions offered
- Obtaining and keeping track of new details to better assist customers
- Completed programs for skill updates.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
- Handled billing and payment issues by following guidelines and resolving disputes.
Babysitter
06.2018 - 07.2019
- Maintained daily records of activities, behaviors, meals and naps
- Babysitting a toddler from 9 am till 5 pm Monday, Wednesday and Friday
- Provided healthy and nutritious snacks and meals according to toddler needs
- Maintain a clean and healthy environment in the house
Customer Service Associate
Kohl's
06.2015 - 04.2017
- Diagnosed and resolved problems with mobile devices in alignment with company service standards
- Assisted customers with selection of products and services
- Completed skilled visual merchandising of new and restocked products to maximize brand appeal and sales
- Organized and displayed items in visually appealing manner
- Evaluated and processed customer returns and helped customers make alternate sections
- Set aside merchandise for on-hold reservations
- Assisted customers with product selection, sales, and returns
- Developed and executed sales promotions
- Contacted other store locations to locate items to meet customer needs
- Operated a cash register to process cash, check and credit card transactions
- Completed purchases with cash, credit and debit payment methods
Gas Station Cashier
Texaco
08.2013 - 05.2015
- Ensured proper age of customers for alcohol and cigarettes
- Tracked inventory and reordered items
- Sold store items and vehicle services to customers
- Stocked and rotated inventory regularly
- Balanced the needs of multiple customers simultaneously in a fast-paced retail environment
- Handled a variety of payment methods, including cash, debit and credit cards, checks, and EBT
Education
High School -
01.2014
Skills
- Critical thinking
- MS Office proficient
- Active listening
- Customer service
- Time management
- Inbound and outbound calling
- Detail-oriented
- Strong communication skills
- Organized
- Resolution-oriented
- Effective team player
- Courteous demeanor
- Computer proficiency
- Data entry
- Billing resolution
- Information tracking
- Effective communication
- Problem solving
- HIPAA compliance
- Clinical documentation management
- Electronic health records
- Stress tolerance
- Medical billing
- Medical terminology proficiency
- Strong communication
- Problem-solving
- Strong empathy
- Healthcare systems navigation
- Phone and email etiquette
- Insurance verification
- Conflict resolution
- Eligibility determination
- Complaint processing
- Health insurance knowledge
- Multitasking
- Customer service excellence
Timeline
Clinical Customer Service Representative
American Specialty Health
09.2019 - 11.2024
Babysitter
06.2018 - 07.2019
Customer Service Associate
Kohl's
06.2015 - 04.2017
Gas Station Cashier
Texaco
08.2013 - 05.2015
High School -
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