Mariah Rivas
North Las Vegas
Summary
Enthusiastic woman ready to contribute to team success through hard work, attention to detail and excellent people skills. Clear understanding of customer service and training in upselling and sales. Motivated to learn, grow and excel in the workplace. Hardworking, passionate, and driven. Eager to secure entry-level nightclub position. Ready to help team achieve company goals.
Overview
6
6
years of professional experience
Work History
Table Games Dealer
Downtown Grand Hotel & Casino
04.2024 - 02.2025
- Dealt Blackjack, 3 card poker, Ultimate Texas Hold, Roulette
- Dealt various table games, ensuring compliance with gaming regulations and house rules.
- Managed cash transactions accurately, maintaining precise records of chips and payouts.
- Trained new dealers on game procedures, enhancing team performance and service quality.
- Collaborated with management to implement process improvements for game efficiency and customer satisfaction.
- Assisted in training new dealers, sharing expert knowledge of game rules and best practices for customer service.
Table Games Dealer
Golden Nugget Casino
03.2023 - 10.2023
- Monitored game integrity, addressing player disputes and maintaining a positive atmosphere.
- Demonstrated proficiency in handling cash transactions and issuing payouts accurately.
- Trained new dealers on game procedures, enhancing team performance and service quality.
- Facilitated engaging gameplay experiences, fostering a welcoming atmosphere for players.
- Monitored player behavior to identify potential issues and promote responsible gambling practices.
- Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
- Adhered to all gaming regulations and procedures to maintain legal and ethical operation.
- Assisted players with placing bets, educating on game rules to increase understanding.
Manager/ Key Holder/ Sales Associate/ Barista
Lindbergh
11.2019 - 12.2022
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Boosted sales revenue by skillfully promoting diverse service options.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained clean personal appearance, modeled store's outfits, when working working clothing department settings and wore uniforms per company policy.
- Wiped, sanitized and maintained floors, facility and equipment to adhere company standards and procedures.
- Exceeded customer expectations by providing welcoming environment and prompt friendly service to people of diverse backgrounds.
- Produced food and drink products adhering to company standards and procedures.
- Protected business, team members and customers by monitoring alcohol consumption and keeping operation in line with legal service requirements.
- Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Maintained regular and consistent attendance and punctuality.
- Trained new employees in groups and in one-on-one scenarios.
- Cleaned counters, machines, utensils, and seating areas daily.
- Made and served brand-specific cafe beverages per day with speed, quality and consistency.
- Trained new team members with reinforcement and respectful, encouraging coaching.
Bartender
Sullivan's
02.2019 - 10.2019
- Set up bar for operation, obtained cash bank and stocked service bar.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Kept bar presentable and well-stocked to meet customer needs.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Managed accurate register and produced daily sales reports backing up inventory usage numbers.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Bartender
Sullivan's
02.2019 - 10.2019
- Set up bar for operation, obtained cash bank and stocked service bar.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Kept bar presentable and well-stocked to meet customer needs.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Managed accurate register and produced daily sales reports backing up inventory usage numbers.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Education
GED - undefined
Desert Oasis High School
Las Vegas, NVSkills
- Energetic nature
- Hardworking mindset
- Sales proficiency
- Team player
- Multi-tasking strength
- Merchandising operations
- Strategic selling
- Time management
- Till counting
- Quality assurance
Timeline
Table Games Dealer
Downtown Grand Hotel & Casino
04.2024 - 02.2025
Table Games Dealer
Golden Nugget Casino
03.2023 - 10.2023
Manager/ Key Holder/ Sales Associate/ Barista
Lindbergh
11.2019 - 12.2022
Bartender
Sullivan's
02.2019 - 10.2019
Bartender
Sullivan's
02.2019 - 10.2019
GED - undefined
Desert Oasis High School