Summary
Overview
Work History
Education
Skills
Timeline
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Mariah Roberts

Mariah Roberts

Summary

Adept at conflict resolution and stress management, I enhanced guest relations at Target by delivering tailored recommendations and exceptional service, leading to a significant improvement in customer satisfaction. My tenure at Ican Dream Center honed my communication skills, directly impacting team efficiency and client relations. Expert in guest relations and effective communication, I consistently exceed employer expectations.

Overview

2
2
years of professional experience

Work History

Guest Advocate

Target
09.2024 - Current
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Managed timely and effective replacement of damaged or missing products.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Promptly responded to inquiries and requests from prospective customers.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Teacher's Assistant Intern

Ican Dream Center
06.2023 - 12.2024
  • Tutored struggling students individually and in small groups to reinforce learning concepts.
  • Supported classroom activities, tutoring, and reviewing work.
  • Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
  • Facilitated activities in small groups to reinforce concepts taught by class teacher.
  • Maintained safety and security by overseeing students in recess environments.
  • Supported classroom maintenance and upkeep, organizing books, and materials.
  • Handled class records for attendance, assignment grades and course participation scores.

Real Estate Intern

Ican Dream Center
08.2024 - 11.2024
  • Communicated with team members regarding closings, document delivery deadlines and contract amendments to facilitate proactive contract fulfillment.
  • Stored client information securely within well-organized, password-protected electronic file system.
  • Stepped in to take responsibility for correspondence and other back-office duties for team members in case of time restrictions or scheduling conflicts.
  • Studied purchase and contract agreements to understand logistics and nuances involved in carrying executed agreements through to completion.

Line Cook

Bar Louie
03.2023 - 06.2024
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
  • Prepared food items such as meats, poultry, and fish for frying purposes.
  • Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Grilled meats and seafood to customer specifications.
  • Prepared and cooked meals according to recipes and customer specifications.

Education

High School Diploma -

Fridley High School
Minnesota City, MN
01-2025

Skills

  • Effective Stress Handling
  • Conflict Resolution Expertise
  • Guest relations
  • Exceptional communication
  • Loyalty promotion

Timeline

Guest Advocate

Target
09.2024 - Current

Real Estate Intern

Ican Dream Center
08.2024 - 11.2024

Teacher's Assistant Intern

Ican Dream Center
06.2023 - 12.2024

Line Cook

Bar Louie
03.2023 - 06.2024

High School Diploma -

Fridley High School

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Mariah Roberts