Mariah Rodriguez
Farmington Hills,MI
Summary
Hardworking and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Farmers Insurance Company
10.2022 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Amusement Ride Operator
Cedar Fair
06.2021 - 09.2022
- Enhanced guest experience by efficiently operating amusement rides and ensuring safety protocols were followed.
- Reduced wait times for guests by effectively managing ride queues and implementing efficient loading procedures.
- Maintained a clean and organized work area, contributing to a positive atmosphere for both guests and coworkers.
- Identified potential maintenance issues during daily equipment inspections, ensuring timely repairs and minimizing downtime.
- Provided exceptional customer service by answering guest inquiries and addressing concerns in a friendly and professional manner.
- Handled emergency situations calmly, following established protocols to ensure guest safety at all times.
- Demonstrated adaptability by cross-training on multiple attractions, increasing flexibility within the team during peak seasons or staff shortages.
- Delivered informative pre-ride spiels to guests, setting clear expectations and enhancing their overall experience.
- Demonstrated commitment to park success by volunteering for additional shifts or staying late when needed during busy periods.
Fieldhouse Crew Member
Grand Rapids Community College - Ford Fieldhouse
11.2020 - 04.2022
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Promoted a positive work environment through effective communication and teamwork among staff members.
Team Leader - Lifeguard
Cedar Fair
06.2018 - 09.2020
- Prevented accidents through regular equipment inspections and maintenance.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Improved response times by conducting thorough lifeguard drills and training sessions.
- Enhanced team performance through regular coaching and constructive feedback to fellow lifeguards.
- Assisted in developing emergency action plans for various aquatic facilities, ensuring preparedness for any situation.
- Assisted swimmers in distress using appropriate rescue techniques based on individual needs and circumstances.
Cashier
McDonald's Restaurant
06.2020 - 07.2020
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
Website Administrator
Northern Lights Family Outfitters
06.2015 - 06.2020
- Managed content updates, ensuring accurate information and consistent branding across all pages.
- Enhanced inventory accuracy by diligently organizing and maintaining stockroom shelves.
- Expedited product replenishment by efficiently unloading packages and sorting merchandise.
- Reduced out-of-stock situations with regular monitoring of product levels.
- Improved customer satisfaction by promptly locating items and providing product information.
- Assisted in conducting accurate physical inventory counts, resulting in improved stock management.
Education
Associate of Arts - Business
Schoolcraft College
Livonia, MI04.2024
Associate of Arts - Exercise Science, Mathematics
Grand Rapids Community College
Grand Rapids, MI04.2022
High School Diploma -
Pellston High School
Pellston, MI06.2019
Skills
- Time Management
- Multitasking
- Customer Service
- Problem-Solving Abilities
- Critical Thinking
- Communication
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Customer Service Representative
Farmers Insurance Company
10.2022 - Current
Amusement Ride Operator
Cedar Fair
06.2021 - 09.2022
Fieldhouse Crew Member
Grand Rapids Community College - Ford Fieldhouse
11.2020 - 04.2022
Cashier
McDonald's Restaurant
06.2020 - 07.2020
Team Leader - Lifeguard
Cedar Fair
06.2018 - 09.2020
Website Administrator
Northern Lights Family Outfitters
06.2015 - 06.2020
Associate of Arts - Business
Schoolcraft College
Associate of Arts - Exercise Science, Mathematics
Grand Rapids Community College
High School Diploma -
Pellston High School