Summary
Overview
Work History
Education
Skills
Timeline
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Mariah Romo

Fresno,CA

Summary

Driven and customer-focused professional with a proven track record at Baby Nutrition Shop, where I enhanced customer satisfaction through exceptional service and conflict resolution. Skilled in POS system operations and bilingual communication, I significantly contributed to team goals and store cleanliness, fostering a positive shopping environment and mentoring new staff for optimal performance. I am willing to learn new things and expand my learning .

Overview

6
6
years of professional experience

Work History

Cashier

Baby Nutrition Shop
11.2018 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Restocked and organized merchandise in front lanes.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Addressed customer needs and made product recommendations to increase sales.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Facilitated positive shopping experience, greeted customers warmly upon entry.
  • Improved store atmosphere with thorough and prompt cleaning of checkout area.
  • Fostered positive customer relations by resolving complaints and inquiries promptly.
  • Facilitated smoother checkout process, trained new employees on POS systems.

Education

High School Diploma -

Roosevelt High School
Fresno, CA
06.2018

Skills

  • Customer Service
  • Customer Assistance
  • Work Ethic and Integrity
  • Patience and Empathy
  • Time management skills
  • Cash Handling
  • Cleaning and sanitizing
  • Customer service excellence
  • Reliability and punctuality
  • Customer Relations
  • Written and verbal communication
  • Organizational abilities
  • Professionalism and Courtesy
  • Conflict Resolution
  • POS system operations
  • Bilingual

Timeline

Cashier

Baby Nutrition Shop
11.2018 - Current

High School Diploma -

Roosevelt High School
Mariah Romo